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      Xero

      Engaged Employer

      Xero reviews

      3.5

      59% would recommend to a friend

      (1,638 total reviews)
      avatar

      Sukhinder Singh Cassidy

      51% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Xero has an employee rating of 3.5 out of 5 stars, based on 1,638 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      May 16, 2019

      Work/life balance great, feeling accomplish and working with great leadership not so much

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Great work/life balance, maybe too life heavy.

      Cons

      * New Zealand centric, meaning that Denver always gets the worst projects because NZ gets first picks. * New opinions are not valued. * Ideas should come from the bottom, direction should come from the top, but that's not the case at Xero. This might differ by team, I hope it does. * Just the other day a "tech lead" got mad with an employee because they didn't do things his way. He showed his frustration by throwing his headset. This is the type of people that Xero's culture reinforces. Why? Because there won't be any consequences for that type of behavior. * No work is been done here. I can corroborate what another reviewer said, I also see people play video games throughout the day. * As far as technology, Xero seems to do things backwards. Some teams are against what other great tech companies are doing. * Employees get promoted not because of merit but because they've been there a long time. This is not always the case but it happens more than it should.

      avatar
      Xero Response
      7y
      Thank you for your review of Xero. I'm sad to hear that this has been your experience. The behavior you detailed is certainly not acceptable and not conducive to the environment we want to create for employees. I would encourage you to reach out to your People Experience Business Partner, who is an advocate for you and your team, or to me directly. I hope we can help foster an environment where you feel you are doing important and valued work. -Andy, VP People & Business Operations
      3.0
      Sep 29, 2018

      Was a great company to work for when they were smaller. They are no longer a startup, they are now corporate.

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people below management are absolutely the best thing about this company. So many great, smart and fun people working hard to keep things going.

      Cons

      Management has lost all sense of the values of the company. Especially the #human value.

      avatar
      Xero Response
      7y
      Thank you for sharing your feedback with us. Glad to hear that your coworkers were the best! We think so too. You’re right in that we are in that in between phase - not a startup anymore and not a mature company either. Our values have remained consistent as we’ve grown. It’s an illusion to think that we don’t make mistakes - we are #human too. However, we always weigh the #human impact of our decisions both in the short and long term and we make the best trade-off we can, with as much transparency as we can. Thank you again for your feedback. -Julie, Director of People Operations
      2.0
      Feb 26, 2016

      Disappointing.....

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growing company. Free snacks and lunches. Fun work environment and great coworkers! Happy hours and the occasion celebration after a release along with fun ping pong tournaments.

      Cons

      Potential to move up is limited by who you are associated with. Nepotism is very apparent as well as the constant chain of hiring everyone's friends without proper qualifications or education. Product development needs more QA prior to feature release. Communication across teams is non-existent. Pay is horrible! Promised rapid career advancement along with significant salary increase....laughable. Annual salary increase is a measly 2.5%, the government does 5%. Way to be competitive Xero! That barely covers inflation let alone the significant increase in cost of living for Denver employees. For the most part management seems exceptional, however one bad apple spoils the bunch. The One in particular is shielded by higher-up friends despite many complaints regarding poor communication skills and a complete lack of leadership ability which can been seen by her 3-0 record of employees.

      avatar
      Xero Response
      10y
      I am sorry that your experience at Xero was less than positive. As a fast growing company we take feedback seriously and will make changes to improve our environment and people experience as necessary. Around 35% of hires come from internal referrals and we believe this is a positive endorsement of our values and culture. Our hiring process is rigorous involving people at different levels and requiring multiple layers of approval. We foster a performance driven culture with reward reflecting strong performance. Coaching and mentoring our managers to develop their skill sets is an important part of our performance culture but ongoing bad management is not something we tolerate. It is unclear if feedback on the manager you reference was provided to your HR team. If you feel comfortable emailing details to uspxteam@xero.com we can investigate further.
      Viewing 19 - 21 of 1,638 Reviews
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      ReviewsXero reviews

      Glassdoor has 1,731 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.