Xero reviews

3.5

59% would recommend to a friend

(1,638 total reviews)
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Sukhinder Singh Cassidy

51% approve of CEO

45% positive business outlook

Xero has an employee rating of 3.5 out of 5 stars, based on 1,638 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Nov 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Awesome people who really care about the product and their customers. Decent benefits Opportunity to travel

Cons

Xero was an amazing place to be for years, but once new executive leadership and middle management were brought on things went downhill faster than I can wrap my head around. Xero's sales culture used to be unique, products were not hard sold and we took the time to make sure the product was a good fit for the client. Nowadays Xero is becoming just like any other high-pressure sales environment out there. Completely unrealistic goals are given and when they are not hit, you are pulled into a meeting and are told your job is in jeopardy. That is all fine and well, but when there is absolutely no guidance or support being given it really wears on a person.

1.0
Jul 11, 2018

Age discrimination.

Recommend
CEO approval
Business Outlook

Pros

Free snacks, monthly birthday party.

Cons

Starting around early 2017 they seemed to systematically start getting rid of older employees who were good workers. 50 and above seems to be the target age. They’d then replace them with new hires in their mid 20s. Is it a cost savings move? I honestly don’t know for sure. It became obvious when a long time employee was fired for no apparent reason a month after their 50th birthday. It’s like the movie Logan’s Run. Don’t even bother applying if you’re over 40. The CEO and founder even ‘resigned’ just around his 50th

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Xero Response
7y
Thank you for your perspective. The data (the demographics of who is joining and leaving Xero) just doesn’t support your perception. Every role attracts a different type of person, with different skillsets and years of experience. In the customer experience area, for example, the role attracts people with accounting degrees. Some of our people are new graduates while others are mid-career folks who no longer want to be a part of an accounting firm. People leave Xero for a variety of reasons as well. In the past year, we’ve had a number of folks leave because they wanted to work with a smaller start up again and were less interested in company that is in scale-up mode. For our CEO/Founder, he moved to Chair of the Board, because, after 10 years at the helm, he wanted more time to do other things. Many startup founders make a similar shift at the ten year mark. We do value wisdom and experience; and we value a growth mindset that keeps all of us learning, growing, and innovating. Please reach out to your People Experience Business Partner if you have concerns or questions. -Julie (Director of People Operations)
1.0
Nov 30, 2017

Cultural issues

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company means well and is trying. The CEO is a fair man and approachable. He’s full of energy but isn’t in the US enough to see what’s happening.

Cons

The company philosophy of caring and respect is not executed. There is a small clique of tenured people who bully and threaten. The sales quota structure is totally unfair, with the tenured and loudest maintaining all the opportunity. It’s a free for all, and if you stand up to advocate for yourself, forget it! Tons of turnover. A few solid people but thats not the majority. Great people will leave.

Viewing 16 - 18 of 1,638 Reviews

Glassdoor has 1,731 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.