Xero reviews

3.5

58% would recommend to a friend

(1,645 total reviews)
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Sukhinder Singh Cassidy

50% approve of CEO

43% positive business outlook

Xero has an employee rating of 3.5 out of 5 stars, based on 1,645 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jul 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Typically you can finish a little earlier every second Friday, to join the company social night.

Cons

A genuinely insane level of micro managing for service agents. You'll be accountable for at least five response KPIs Agents cannot scrutinize or contest their performance reviews, because leadership do not sufficiently understand their own KPIs. These will be tied to your Annual Salary Review and are one of the tools Xero uses to to delay or refuse salary increases. You will be kept on the same salary for 18 months, with no option to progress to a new role before then. Xero insists its service staff stay in the role for at least 18 months. This, combined with hiring younger/naive students (As it's easier to consistently underpay them) to backfill vacancies left by senior SMEs begin to explain both the decline in standard of Xero Customer service, but also the severe drop in employee satisfaction for the service team. This is not an entry path into a promising career at a fast growing fin tech company. If you're considering putting up with the above to get a foot in the door - don't.

3.0
Apr 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Great office space, clean and well maintained. It's modern with free toast in the morning and free cans of pop. Big emphasis on well being and ensuring desk place assessments take place. A relatively good culture dependent on whether you fit the Xero mold. The people. The people are incredible and are primarily why I stay.

Cons

If you're looking to work at Xero and want an honest review from someone not within the Xero bubble and also not filled with toxicness, then look no further. After 5 years of working at Xero, here are the cons: You will only succeed within Xero if you know the right people and have the right face. The 'Yes man' as it were. This is really important to know as Xero sells a culture that it doesn't fulfill. The same people praising Xeros name and rejoicing about how amazing it is, are the same people so deep into the Xero bubble and so keen to succeed that they're willing to agree to any decision made. If you're someone who challenges the status quo, DON'T join Xero. It's ironic because one of Xero's 'values' is #Challenge but I can't stress how far away from the truth this is. I have known many many amazing workers over the 5 years I've been at Xero that have been turned away opportunities due to them challenging the status quo or not agreeing with ridiculous decisions. A lot of people end up feeling trapped at Xero. It pays pretty well for the job titles provided and because of some of the share scheme and good office space, people feel like they can't leave. And unless you're one of those aforementioned 'yes men' or in with the 'inner circle', you will remain static within your role until you slowly become resentful. I've seen this happen to many very intelligent people who were extremely hard working. The main take away is that if you're someone who wants to succeed within your career, and you work hard, but you refuse to brown nose to get there or you have an opinion, Xero isn't the place for you. However if you're someone who isn't afraid of a little clicheyness, maybe you should give it a go.

1.0
Aug 19, 2023
Recommend
CEO approval
Business Outlook

Pros

-Flexible working hours & arrangements

Cons

-Out of touch EGMs -Micro management -Discrimination in pay -Toxicity in the work environment -Things barely get down -Politics, politics, politics

Viewing 247 - 249 of 1,645 Reviews

Glassdoor has 1,738 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.