Xero reviews

3.5

58% would recommend to a friend

(1,646 total reviews)
avatar

Sukhinder Singh Cassidy

50% approve of CEO

43% positive business outlook

Xero has an employee rating of 3.5 out of 5 stars, based on 1,646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Jun 30, 2023

The excitement has gone

Recommend
CEO approval
Business Outlook

Pros

Work remote (for now...) Shares as a bonus scheme (can go up or down, the last issue was $130 but only worth 110 now) Office amenities People in your teams are great Opportunities to climb if you build your own brand (promotions aren't based on good code or performance, moreso extra curricular)

Cons

Management is floundering, all the long serving staff who understand Xero have been made redundant. Management will think adding long awaited features is easy without understanding the code base hasn't been touched for 10 years. For this same reason you must use a windows laptop and spend a week configuring local development. Tech debt is everywhere you look. Working in a platform team is difficult as no one will listen to your requests due to three year long backlogs. Theres no excitement in staff or management, culture has gone, office is at 5% capacity on a good day. The new management are focusing on a "get s!! t done" attitude (to me that screams deadlines and overtime). Salary reviews have been skipped twice and this year you'd be lucky to get 2-3% max. Not to mention the bands are well below market rate and when questioned about this management avoid the question and start telling you how the culture is great and that you get to work on exciting problems.

1.0
Feb 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Location and pay is above market average.

Cons

Toxic culture and fake reviews such as the ones written by employees on here, who are in the Xero bubble explain the rest. Was in appropriately touched by a male colleague on numerous occasions and they did nothing, so I left!

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Xero Response
5y
We appreciate your candid feedback. We work hard to champion a safe, diverse and inclusive environment so we're disappointed this has not been your experience. We’re not aware of the situation you describe and we'd like to address your concerns directly to better understand the situation. We encourage you to approach to Sam Ducker from People Experience team who is keen to assist and investigate.
1.0
Oct 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Competitive salary Location Free cans of pop Equipment Wellbeing days

Cons

Boring job role, literally copy and pasting templates to customers, which you may edit occasionally. Forced culture, felt like a cult, literally! Full of teenagers. Anyone from the BAME community get picked on. I was warned by people of minority backgrounds as soon as I joined, didn't believe them but after a few days I found out. Covert racism is something that's shattering the dreams of the younger generation and we all need to stand up and warn eachother of businesses like Xero. Being told by Xero HR, who call themselves 'people experience'. "How could you say bullying exists in this company, I'm shocked, this is the best company ever" that's not something g you say to an employee who's raising a grievance, especially a grievance in the first time of their life, as treatment was far, far, too bad.

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Xero Response
5y
Thank you for sharing your review. We’re disappointed to hear about your experience and we take your feedback very seriously. We’ve escalated your review to our People Experience team so we can better understand the situation and find a resolution. Again, we appreciate your honest feedback and wish you the best in your career.
Viewing 274 - 276 of 1,646 Reviews

Glassdoor has 1,739 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.