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      Xerox

      Engaged Employer

      Xerox reviews

      3.3

      47% would recommend to a friend

      (9,139 total reviews)
      avatar

      Louie Pastor

      89% approve of CEO

      34% positive business outlook

      Ratings by demographic groups

      Xerox has an employee rating of 3.3 out of 5 stars, based on 9,139 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      9K reviews
      1.0
      Apr 27, 2017

      Sinking Ship

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      You have a lot of freedom with your time. There is very little real supervision of what you do day to day.

      Cons

      Your manager at MOS will be cracking the whip and demanding certain levels of activity which is to be expected in any sales role. However when the "plan" is from 1987 and has not changed or adapted to today's business climate that can be problematic. While MOS was once a leader in the market and had some unique value it has been surpassed by its competition. The leadership of this company seems to have its head stuck in the sand and stuck in times past when they were a market leader. The company cannot keep its accounts if you are a sales rep the most frightening thing in the world is when you find out that there is going to be competition in one of your accounts because that means 1 of 2 things... 1. You WILL lose that account or 2. You will make next NO MONEY. There was once a time at MOS when the expectation of attaining quota as an individual was a realistic thing, but now if you are not one of the top 3 or 4 reps this is an absolute pipe dream. To make a long story short if you are looking to start a sales career don't fall prey to this company... They will lie to you in the interview process and sell you on all of the potential. You really have to ask yourself why are there always so many openings and why cant they get top talent anymore? Answer: Scroll down through the Glassdoor reviews and it will become clear. This is not a place where anyone should work... including the current employees.

      3.0
      Apr 8, 2017

      Xerox sucks

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule and benefits are the pros.

      Cons

      Rude customers, dumb people put in charge to supervise employees, pay is too low, no time freedom, no support from management team. I was told to come in an hour before the time my shift began everyday by my supervisor. ?

      3.0
      Mar 18, 2017

      Carl Icahn buyout ends progress internally. Back to short term thinking, away from long term investing.

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of their call centers will hire anyone regardless of experience. As they are a 3rd party service in most call centers you have the opportunity to learn from 2 fortune 500 companies. Xerox does offer some college repayment options for relevant courses (read the fine print before agreeing.) Regardless of previous experience you can move up quickly. I was able to move from Agent to Operations Manager within 9 months, although this is not common, in relation to the time it would take at an internal call center as opposed to 3rd party like Xerox it's considerably faster on average. There was quite a bit of freedom given to managers on how to run their teams. Micromanaging did happen but as with everything it is usually short lived. With the fast pace environment, demands from the client, and constant change, the amount of experience you gain in a short time is immense. Pay rates were increased for Managers, Supervisors and Agents thanks to Ursella Burns long term vision and investment in the employees. She also had a better internal education program in development of which some was already released that was a wonderful free resource for anyone. Unfortunately I'm not sure how much of her progress will be kept. Overall Xerox can be a great place to work if you make it so. There are many people within the company that care and are willing to spend time to help you advance toward your goals. I would recommend it as a place to begin your career to gain experience quickly.

      Cons

      From top to bottom there is an insane lack of professionalism. Although not as bad as it used to be the "boys club" is definitely around. There is a too many Chiefs not enough Indians problem at Xerox. Which means that great directives from the CEO and executive levels get watered down from each level of managers ego adding their 2 cents before being enacted, effectively removing the heart of the directive that would have made improvements. What is is left is usually something that makes lives harder w/out adding value. The pay at Xerox is EXTREMELY lower than the industry average for any given position you will work in. Supposedly it is due to Xerox being a 3rd party contractor to perform customer service, sales, etc for another large company looking to save money by exporting the service from their own company. This makes sense that pay would be lower however, lack of proffesionalism and clear direction costs money. Money that could go toward wages. Or toward a clean office environment with working machines. Instead of leaving the pig sty with broken equipment that I was apart of. It's amazing how great our performance was with all of these setback but even as a top performing site, acknowledgment or extra incentives was rarely given to employees.

      Viewing 496 - 498 of 9,139 Reviews
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      Glassdoor has 10,149 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.