Xerox reviews

I thnk Xerox lost touch with the real world some time ago. Management still talks the same about moving forward with technology, being inovative, & offering customers services that will increase their business or effectiveness. Unfortunately they lost touch with the real people who deal with, communicate, & work directly with the customers on a daily basis. No one comes to ask us what we think about how business is going & what customers tell us about what they want & think, I think management would be surprised. There are too many broken, outdated, & complicated processes in place which hampers us from doing an effective job. We get in our own way with internal barriers that make daily work difficult. We used to feel valued & appreciated. Now it seems we are devalued as meanial task workers who may be laid off or reassigned new job roles that will most cetainly mean pay cuts, while corporate management still receives huge salaries & bonuses.

Very, very complex to work here. Good sales training, but lack of good on the job training .... lots of administrative burdens and barriers. Lack of good internal knowledge base. From a sales perspective, Xerox is the most expensive player in the industry...office equipment is becoming more of a commodity. There will have to be some way Xerox deals with this, as there is only a certain amount of premium to pay for more value (especially in this economic downturn). Upper management disconnected from the sales force and customer perspectives and shifts in the industry.