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      Xerox

      Engaged Employer

      Xerox reviews

      3.3

      45% would recommend to a friend

      (9,135 total reviews)
      avatar

      Louie Pastor

      86% approve of CEO

      32% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Xerox has an employee rating of 3.3 out of 5 stars, based on 9,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      2.0
      Jan 28, 2016

      Just okay

      Customer care assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid training. The attendance policy after training is rather forgiving. One-on-one coaching system that identifies goals and improves individual performance. "At least it's a job." is a common sentiment among the subdued.

      Cons

      Very low sanitary standard of desks, chairs, headsets, and workstations. Pay is grossly insufficient for all positions up to lower management. Pay is not competitive for the region or industry. Reduced pay levels reduce morale and attendance which in turn places undue strain on working peers in the form of limited break/lunch time and a perpetual drive for overtime hours. Open-door policy, but management minimally receptive to feedback.

      2.0
      Dec 26, 2015

      A painful growing experience

      Customer care supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Advancement is rapid because attrition is high. If you're motivated, there are plenty of learning opportunities to be had.

      Cons

      Pay was horrible both at the management and at the agent level. It's hard to manage a staff when a) people are being paid $2-$4/hour less than the position was advertised as, b) you aren't allowed to participate in the hiring process for your own direct reports, c) attrition is so brutally bad that the GM imposed a FIRING FREEZE because people were quitting faster than we could train replacements.

      3.0
      Dec 23, 2015

      Director

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The clients, peers and training are pros while working at Xerox.

      Cons

      Xerox tends to overwork first and second level management staff and provides inadequate salary for the demanding positions.

      Viewing 256 - 258 of 9,135 Reviews
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      Glassdoor has 10,145 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.