Yelp reviews

I can't begin to even understand how I managed to stick it out so long. Out of all the jobs I have had in my sales career this had to be the absolute worst. 1. Commission- First and foremost the commission structure of this company is pitiful. When you start you must close $30,000k to be commission eligible. Once you are pass that point each month you must first close $12,000k, then you will receive commission. However, there are numerous upon numerous people DO NOT close that much in a month. On top on that the commission is taxed 53%. 2. Management- I can say there is only one director who has a general concern for each and every rep in there pit. The rest of the directors are condescending and trash talk about the reps in there "neighborhood" but also their own managers. In the beginning it is always said that they will support you no matter where are you in the org. On the other hand, as time goes on you will notice that the managers are selective and will only boost up those who they like, are closing, or anyone who had the luck of getting a good territory but does not realize it. Moreover, managers are immature and have never worked in any other sales org besides yelp. 3. Demographics- This has been brought up by several people at the org. Large majority of yelp is caucasian which discourages the minorities who work here. Former reps and present reps have told me about certain awkward and borderline racist interactions with others at this company. In my opinion no one should feel uncomfortable at the workplace, and it is embarrassing to know this happens all the time. 4. Territories- At the end of your training you are assigned a territory. You better hope you have a populated city or else you are indefinitely screwed. They will tell you it is randomly selected but your territory is dependent based off your interview. After training it is up to your director which territory they want to assign you. I still to this day work with people who never hit quota since they are calling into an area that simply does not use yelp. Yelp will not take no for an answer because you will be calling the same territory, depending on circumstances, for 10 months after training until you are assigned a new one. Those who are assigned good territories will tell others around them what they are doing wrong. Mind you these are people who are fresh out of college or never worked in sales(No I'm not joking). 5. Sales Tactics- Pushy, aggressive, whatever negative adjective you can think of, that is what this company consist of. You are forced to be aggressive on the phone. The point of each call with these businesses is to play off their fear and anger, not to have a general care for there concerns. When it comes down to it you are not discussing but in fact debating. You will be arguing with people all day who do not want to hear from you. Accounts you sign up will cancel in less than 4 months, the program that is offered is made to max out each month though we tell people it will not.

- The job itself is very monotonous (Unlike what the recruiter and training manager will tell you, you are not making open/warm calls these are cold calls) -If Mom and Dad are still paying for your rent and other living expenses you might be able to stomach how much you actually make here. A $40,000 starting salary is not enough to cut it. The Account Executive role is a sales role that excludes the words On Target Earning's in the job description (OTE... most sales jobs have that in the description), which makes sense because a vast majority of reps are not hitting target month-in-month-out. Also reps who are promoted do not see much of bump in pay, only a mere bump in title. In conclusion you do not have to look over the river and through the woods to find a company that is willing to pay you noticeably more - The product is painfully ineffective for a vast majority of businesses that you sign up. If you sign up 10 businesses maybe 1 or 2 of them will actually like the product, the other 8 will probably hate it and cancel, or stop paying altogether and sign up for TrueAccord (That's Yelps outsourced collection agency by the way). Towards the end of my tenure at Yelp I was actually starting to feel sorry for the businesses owners that I signed up. At times I basically felt like a scam artist looking for someone gullible enough to give me their credit card and would pray that they would atleast pay their first bill (So I would atleast get paid). If you are a purpose driven person and not purely a money driven person you might find it hard to last here. Yelp also makes it very difficult to understand the effectiveness/ROI of the advertising program by having a heavily watered down analytics report (more watered down than the Vodka bottle I would steal from my parents in High School). The business owners account is not even willing to point out unique traffic to business owners (so the 18 Clicks a Business had to their Yelp page last month could have been from 10 unique people). Management knows that the product is questionable and has a high churn rate so they resort to sending mass emails of "success stories" or " #YelpAdsWork". In the NYC Office you cannot even sit in a bathroom stall without seeing a "Success Story" to your Left, Right, and In Front of You. It's kind of sad in a way, if the product is so good you shouldn't have to spoon feed it to us, we should already know. - Account Recommendations (AR) has severely limited the reps ability to learn the power of Salesforce and understand their territory/accounts. AR was dubbed as a silver platter serving up the hottest leads, but in reality calling a lawyer who has been dead for the past 8 years who happens to have a Yelp page or a B2B Logistics company who has no business being on Yelp is quite the contrary. AR has gotten so bad that managers (Who have full access to Salesforce) are resorting to emailing reps Vetting Reports or Pinging Reps potentially hot leads. Although a majority of reps have an issue with AR, upper management seems to have turned a blind eye to any concerns. - Although some companies will LOVE your Yelp background on your resume other companies will be completely turned off by it.