Pros
Good medical insurance, but most employees are <30 years old and don't face real medical issues, so take that with a grain of salt
Cons
Well, if you're reading this, you're probably like hundreds of other AEs out there right now - going a little crazy from the micromanagement, blaring music, garbage leads, and incessant roundups. Don't worry, it's not just you. You're not bad at sales - you're probably quite talented. That time you couldn't close the deal with the metal fabricator in Mesa, Arizona? You don't need to "own your development" to figure out why you can't hit quota. It was a garbage lead, who has already tried a dying product twice (because past sales reps lied to him about promotions), in an area and industry where paying $450/month to advertise on Yelp will do nothing for him except hurt his wallet. It's not your fault. Yelp's sales model since moving to self-serve ads has been this: load up on recent college grads who have no idea what a professional workplace looks like. Hand them a script. Teach them the script and have them pump out 80 dials/day. Eventually, they'll get some poor ignorant business owner on the phone who isn't familiar with Yelp ads. From there, the manager will "barge" the rep and feed them line for line what to say. These lines will be misleading, aggressive, and sometimes flat out lies to get biz owners to give up their credit cards. Some reps will have the stars align - they are kool-aid drinkers who are willing to overlook the fact that the outdated product is a waste of money for 99% of biz owners AND by the grace of god landed a territory with tons of new, ignorant business owners. These are your highest performing reps who will be promoted to sales managers. Not because they are intelligent, have soft skills, or understand how to manage people (they usually have NONE of these qualities) - but because they drink the most kool-aid and truly believe the small business owners are IDIOTS if they arent willing to cough up $500/ month for Yelp Ads. And when teams aren't hitting their numbers, you quickly see how managers (plot twist) actually are not one bit concerned about your development - they really only care about hitting that green number. These sales managers tell reps that they took the managerial role because they want to make reps into better versions of themselves and help them grow as people - but once you have mastered the job there's nowhere to grow. Growth is pretty much lateral - if you move to restaurants, LCP, or another sales division of Yelp, you won't receive a pay raise or bump in title. It's just a slightly different role to keep top producers engaged for a few more months before the burnout. Oh, and now that Yelp execs announced on the August 9 earnings call that they are going to keep salesforce headcount steady as they shift their focus to multilocation and enterprise accounts, get ready to watch opportunities disappear. Headcount has been held "steady" in San Francisco since January 2019, and in 8 months the office has decayed from 6 floors full of sales reps to a mere 2 floors as of 9/1/19. It makes sense, though. Now that businesses are aware of self-serve ads and can access them any time, there's no need for reps to call the same businesses and scam them out of cash over and over again. Once you've realized that Yelp's local sales model is pretty broken, and you don't feel good about yourself that you're a part of it, the little things begin to add up. The loud EDM music pumping throughout the office, the 3+ daily "roundups" with your 25 year old manager who provides no valuable insight as to how to improve in the job role, the "incentives" that are downright insulting. "Close 2 deals and leave at 3:30 on Friday!" When you leave Yelp and get a big kid job, you'll see that a "Summer Friday" means that lots of people simply leave early on Fridays in the summer, because the company knows that no one is doing anything anyway. You won't have to chip in $20 of your own money to go to a COMPANY SPONSORED EVENT. You'll realize that the level of micromanagement here IS NOT NORMAL. You'll have better incentives to work than breakfast burritos (so insulting). And you'll realize you're more than a vessel for a manager to barge. You deserve better. I could go on and on about things you already know. The review software is sketchy. Reviews DO disappear after advertisers cancel with Yelp. PTO and sick time are not nearly enough.Your office DOES feel like a cult with the constant cheering, clapping, fake-motivational stories, and gong hits.
