Yelp reviews

3.2

48% would recommend to a friend

(5,979 total reviews)
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Jeremy Stoppelman

67% approve of CEO

41% positive business outlook

Yelp has an employee rating of 3.2 out of 5 stars, based on 5,979 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Yelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 13, 2016
Recommend
CEO approval
Business Outlook

Pros

If You have no sales experience the training here is a great start to learn the basics.

Cons

Here we go: 1. The pay is structured at 35K base salary, you will receive no commission until you earn 30k for the company, basically paying for your yearly salary. After you hit 30k you need to hit 12k per month before making 120 dollars in commission. They tell you average of first year is around 70k this is a lie. 2. Is the free food really free?? Well trust me when I say each sales rep is paying portions of the overhead. If you understand the pay structure above then you get it. People get blinded my the music, games and free stuff because they don't get it right away. I would rather make the money than the free lunches. 3. Territory, you better be good or be liked. That's how they base a lot of decisions. 4.Micro Manage- they watch every detail of your day. 80 calls, talk time etc. But they say they don't micro manage.... 5. Majority of management was born and bred here. They have no other outside experience everyone speaks Yelp language and are very limited in there own experience. Which I believe limits every reps potential. 6. As far as the "executive team/directors" I feel like someone gave them keys to the car but they don't have a license. It's really embarrassing to watch. They're clueless. 7. If you leave....they take it personally and have verbally attacked and insulted people. I'm surprised I haven't heard lawsuits on this. HR must hate their life. 8. Promotion & advancement? Yep they're growing but if you are amazing and crush it in sales that doesn't mean you will get it. Again, they pick who they want. I've seen many people be promoted and weren't qualified. 9. They try to pump you up with internal testimonials (previous reps now managers) from earlier years, Yelp didn't have the reputation years ago they have today. It's a lot harder to convince people to buy in. 10. You have to clap and follow your team to the gong to celebrate a sale. You may think this is great in the beginning. However, most of us were just annoyed. How bad is it that you have to get that excited when someone does their job? Again, embarrassing. No one cares after a month or 2. 11. If you decide to work here, under no circumstances should you think for yourself or outside the box. My advice is to be quiet, smile and just do what they say. Be a robot, if you confront, ask questions as to why you will not be liked, promoted etc.

1.0
Mar 2, 2013

Horrible.

Recommend
CEO approval
Business Outlook

Pros

Cool office, fully stocked kitchens, very good training, 100% of health insurance is covered. Fun culture if you are in your early 20s. They have some fun contests (giving away iPad minis etc). You'll get some great initial sales experience here.

Cons

23 and 24 year olds are constantly promoted to management positions (which puts them in charge of 8-12 other sales reps). The reason for their promotion has nothing to do with management skills, but has everything to do with how much they suck up and drink the koolaid. The pay is abysmal. Imagine making $30k a year in SF or NYC. Managers sleep with reps on their teams, there is tons of office drama, yet nobody gets punished for it. The territory system is a complete and utter joke. You're given the same quota in Mobile, Alabama as you would have in Beverly Hills.

1.0
Jan 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Great work atmosphere and benefits but that’s literally absolutely the only 2 things.

Cons

They don’t give a damn about employees. The are so focused on the money that they don’t care about employee health. It’s -55 and they kept the office open. They expected everyone to come into work even though a lot of people commute. They will make this job seem amazing but it’s bs.

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Yelp Response
7y
We appreciate your feedback. The unprecedented weather recently hitting the mid-west and east coast has had many organizations scrambling to make the right call for their employees. Since our office is located inside the Merchandise Mart, and public transit around the city connects directly to the building (there's a train station inside the building itself) we felt comfortable keeping our office open. As always, if you feel uncomfortable for any reason when coming to work, we encourage you to have a conversation with either your manager, director, or HR.
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