Yelp reviews

3.2

48% would recommend to a friend

(5,980 total reviews)
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Jeremy Stoppelman

67% approve of CEO

41% positive business outlook

Yelp has an employee rating of 3.2 out of 5 stars, based on 5,980 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Yelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Oct 11, 2018
Recommend
CEO approval
Business Outlook

Pros

The people you work with are THE BEST. The benefits are A1. The culture is amazing. The support system is always there. The perks are great too, all based on getting to know your manager and team members better and better.

Cons

Imagine this. You wake up every single week day from 8-5pm you make a 80-100 calls to people who doesn’t want to hear from you. You’ll talk to about 6-8 people put of the minimum 80 people you call. 4 of them are annoyed because they’ve already talked to someone from Yelp, the next 2 hate you and let you know and then the last 2 you have a 50/50 shot of them having the time to hear you out and theres a .10% the person who heard you out will actually believe in what you’re selling. Even if you’ve spoken to the business owner and they’ve heard the entire shpeel they make you call and follow up with them an additional 4 times. I almost went crazy, but no where near as crazy as the person who threatened to bring a gun to work and harm those around him because the work was so mentally draining and discouraging. I would only recommend this job as a resume builder but nothing more. TRUST ME, IF YOU HAVE A COLLEGE DEGREE YOU CAN DO BETTER

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Yelp Response
7y
Thank you for your candid feedback. We definitely hire great people, creating a culture that makes Yelp a great place to work. We’re so glad that you were able experience it. Our managers are extremely supportive of their teams, and since they’ve done the job as individual contributors, they can relate to our sales reps’ daily challenges. Your feedback on the emotional challenges of the sales role is appreciated. We realize that the sales role is demanding, and we’ve created tools and resources to help our employees’ long term success. Among those resources is an employee assistance program to help those who need emotional support. We encourage our employees to use it and continue any services through our medical insurance plans.
2.0
Apr 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Good place to make friends, and all your standard Bay Area perks (snacks, free healthcare, flexible) I think those things earn the 2 starts I'm giving.

Cons

It's a huge company and there's no chance to make a meaningful impact. It's a great gig if you just want to do an easy day job you can truly leave at the door. It's not a good job for smart and/or ambitious people. It will hurt your soul. The job is not interesting or challenging. I found it infuriating to see how they take advantage of hard work and don't listen to ideas. There's effectively no upward mobility. Not just talking about Yelp either. There's no path up from this. No one finds your job useful. This job doesn't set you up with the skills to do anything. Generally what I hated most was feeling treated like a child. The team events were mostly ok but we were made to do a lot of childish things. Much forced fun. Not pretty with a group of introverts. I've never worked with so many catty people in my life. I didn't even fully realize how much negativity I absorbed until I was finally free. Reading this because you're considering a job? If you're fresh outta school hell yeah why not. Otherwise? You can do better.

3.0
Aug 14, 2017
Recommend
CEO approval
Business Outlook

Pros

-Free food -If you're looking for mgmt, there is an endless demand as they grow exponentially -Training program (YSDP) was very strong (at least during my time) -Senior management (this # has lessened recently but there are still some very talented managers working there) -Most managers genuinely care about your individual growth -There is potential to make money if you put in the work (although, there is an indisputable correlation between success and territory).

Cons

-hypergrowth -extremely high turnover -stress (largely due to the disdain that SMBs have for Yelp. You will encounter a lot of people that hate Yelp with a fiery fervor. After awhile, all the combative calls can wear you down. -Product (85% of every dollar spent on digital advertising goes to Google and FB). Not only are those platform more popular -with business owners and consumers alike- but they offer more customization and tracking. The fallacy in Yelp's business model is that transactions/ ROI are largely hard to track.

Viewing 49 - 51 of 5,980 Reviews

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