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      Yelp

      Engaged Employer

      Yelp reviews

      3.1

      48% would recommend to a friend

      (5,979 total reviews)
      avatar

      Jeremy Stoppelman

      67% approve of CEO

      41% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      Yelp has an employee rating of 3.1 out of 5 stars, based on 5,979 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Yelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Jun 7, 2017

      AE Chicago

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice digs, friendly colleagues. Yelp set me up for a more lucrative opportunity with a much better product. So there's that. If you can shine it on long enough, this can lead to a better career elsewhere after you cut your teeth in sales.

      Cons

      What happens to your brain when you become a manager or director at Yelp Chicago? Sure do wish there was a Nielsen Study for that enigma; I need charts and graphs to understand. I swear they pump these kids' egos up with so much praise and kool-aid for their 3-month stint of sales success that after they've been promoted---they lose all sense of reality. I wish you could hear the moronic ways they bicker and argue with you, desperately trying to sell you on the idea that you're the problem, no matter what. You better smile and nod, because they will can you and kick you out the door faster than Yelp's contracts cancel. Woah! That's fast! My manager was so. far. up. my. butt. every second of the day, hounding and hounding me to update dumb metrics spreadsheets, push more calls out, sell to absolutely anybody that would answer the phone no matter what, update the spreadsheet again, go to the millionth "round up" of the day, vet 30 selling leads in 10 minutes, stand up out of my seat to "create energy" for "power hours," timing my breaks, write her emails with sorrowful explanations as to why I didn't set enough appointments in a day, asking me to work overtime without pay to vet leads and save work hours for calling, CONSTANTLY nagging me about my leads and "where they're at" and making me call them 5 times a day for a decision if they didn't buy right away on the first call. They know nothing about sales outside of Yelp and that's why they have these absurd hair brained ideas. I'm just glad it's over.

      avatar
      Yelp Response
      9y
      Thank you for the feedback! We take pride in our sales training program, so we're happy to hear it helped shape your career. We value professionalism in the workplace and it sounds like you've had an opposite experience. We take this feedback seriously as we're always looking to better our manager training program. Feel free to reach out to me directly for any additional feedback you'd like to share.
      4.0
      Feb 20, 2015

      Fun while it lasted (engineering position)

      Front end engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at Yelp for several years, and will always miss the people. Yelp felt very family-like: friendly and open-minded folks, good communication throughout. These are folks you would want to hang out with on the weekends like BFFs. In fact, I might be spoiled by them; I now expect the same kind of warmth and friendliness from future employers and colleagues. Good supply of snacks and drinks. The current office (140 New Montgomery) is beautifully done, though might be a little too spread-out for some areas. Average compensation, though the benefits (401k, health insurance) are pretty average. From the engineering side, the codebase is so old and badly written in many places, that, depending on what team you're on and the kind of challenges you fancy, this can be a godsend (you love fixing things), or a curse (you love new stuff). I might have a long list of cons below, but I still would recommend Yelp.

      Cons

      I feel like Yelp may be over-reaching on their core values. They have a vision, for sure, but it's a very broad vision, and not very focused. The higher-ups tend to wear rose-colored glasses when discussing company statistics. I wish they were a little more humble and frank. Also, at times the company seems risk-averse. Expanding to other countries: no problem. Delivering a better user experience: jump through bureaucratic hurdles. Certain projects can takes years of planning and back-and-forth because they really don't want to lose users or revenue, however small that may be, and/or managers keep leaving. Innovation takes a back-seat. Previously, I mentioned the codebase. It's... so ugly that implementing innovative features is an absolute chore. Deploying code is done serially through a person rather than an automated parallel system, which became a HUGE bottleneck when the engineering department grew astronomically in the past couple of years. Lastly, growth. The company is growing fast, and not really in a good way. I can only speak for the engineering department, and it grew a LOT during my time there. Unfortunately, the industry-experts:new-grads ratio is very low. As a result, you'll get one-year Yelp employees mentoring new hires, and sometimes, a one-year employee ends up as manager. Not that that employee doesn't deserve it, but there are still two- and three-year folks around, and they get passed over.

      4.0
      Nov 6, 2014

      Best entry-level Job you can ask for

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      From edgy start-up to one of the coolest companies in tech, Yelp is owning the local search scene around the world making the job WAY easier as time went on - the product/company had a lot more name recognition by the time I left compared to when I started. Culture is awesome, people are awesome, beers are on tap, kitchens stocked with food (not just snacks, you can literally eat breakfast and lunch there), and everyone generally wants to succeed and have a good time. It's hard not to get into it, especially considering you're selling an app that's actually pretty fun and was originally geared toward interesting people who go out a lot. The difference is that people (biz owners and consumers) have a real need for this kinda stuff, so I always felt great about selling it.

      Cons

      The company is growing aggressively - from just a couple floors when I started to 4 additional floors and a brand new office waiting to get moved into by the time I left, the place definitely churns people in and out. Not necessarily a bad thing but they may want to slow the growth down a bit and concentrate on hiring stellar reps who retain the company culture instead of a bunch of mass hires and clueless drones walking around.

      Viewing 16 - 18 of 5,979 Reviews
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