Is Zūm a good company to work for?

Zūm has an overall rating of 4.5 out of 5, based on over 274 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 87% of employees would recommend working at Zūm to a friend and 85% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Zūm?

87% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.5 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (10) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (4) , Software Engineer (4) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2) , Engineer (2)

What are the pros of working at Zūm according to real employee reviews?

"Management are great communicators and keep us in loop about the company’s mission and goals." ((in 19 reviews)); "• Dispatch team is great at keeping things on track" ((in 18 reviews)); "great culture and considerate management" ((in 16 reviews)); "• Strong focus on transparent communication" ((in 14 reviews)); "I am proud of what I have achieved so far and I am grateful to have such friendly colleagues." ((in 12 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 10 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews)); "Work life balance is just as bad as companies around here paying much much better." ((in 3 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.5

87% would recommend to a friend

(263 total reviews)

Ritu Narayan

89% approve of CEO

85% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Work/Life balance

4.5

Compensation and benefits

4.4

Culture & values

4.4

Senior management

4.4

Career opportunities

Zūm has an employee rating of 4.5 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 28% above average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

5.0

Jan 1, 2022

I have never been happier in my life than working at Zum, I feel cared for!

Sales

Recommend

CEO approval

Business Outlook

Pros

Vibrant and friendly working atmosphere. At Zum, wisdom is shared. Just as we share and combine our services, we also share and combine our knowledge through mentorship and training. I was genuinely surprised by the training received during my induction period. Good support for professional development with further opportunities for growth. By keeping working today, I feel like I am growing up. In addition, the company provides: work flexibility, competitive salary and high-quality benefits (especially health care). Our leadership does a great job of creating the culture and making this place so wonderful to work.

Cons

Successful work takes a lot of energy and I give a lot of myself. In sales you always have to be professional and motivated.

5.0

Dec 8, 2021

Guidance and moral support drive me to work here.

Engineer

Recommend

CEO approval

Business Outlook

Pros

Zum is upfront and honest about its plans and why they are making them. I have really appreciated this, especially with COVID-19. They have taken the time to prepare strategies to cope with everything to working out contingency measures to ensure the smooth running of the work. Leadership focuses on ensuring employees have what we need to be our best; whether that's the benefits package or the technology assets that support our ability to work. I’ve been encouraged by my line manager to focus on my development and very lucky to be supported to complete qualifications. My colleagues are great people, they help each other to be successful.

Cons

Social distancing during the pandemic. There’s nothing else for cons. Things are changing on a day-to-day basis, sometimes we’re all dealing with tough challenges. I set myself goals for further progression, continuously striving for professional success and also finding ways to have a positive and long-lasting impact in what I do.

5.0

Nov 29, 2021

I'm fully supported and protected; my work is a huge part of me.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I love being a part of this great community. Compassion and a clear set of priorities, focused on people not just profit, are what important for me. During COVID-19 they made sure we had PPE and encouraged us to use it to stay safe. I like having flexibility in my job, I am encouraged and supported but not micromanaged. Friendly colleagues, our team is filled with people always ready to lend a helping hand. This creates energetic environment when coming to work.

Cons

At the start of the Covid-19 Pandemic I had a big struggle between my personal attitude and new standards implemented during the pandemic, with all these special anti-covid procedures, sometimes it feels like a limitation.

Viewing 229 - 231 of 263 Reviews

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Jobs at Zūm

Collections & AR Manager (Remote, Seattle)

Zūm

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Ratings by demographic groups

Reviews by job title

I have never been happier in my life than working at Zum, I feel cared for!

Guidance and moral support drive me to work here.

I'm fully supported and protected; my work is a huge part of me.

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