Zayo reviews

3.5

61% would recommend to a friend

(1,285 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Nov 1, 2018

Chaos & No Employee Appreciation

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zayo has a decent intern program that they promote heavily at local universities. This is a good opportunity for someone starting their career to gain some good experience than move on - quickly!

Cons

The many negative reviews here are very accurate in my experience. The pay is well below industry average and they try to make up for it with quarterly ICC bonuses and RSU grants. In my time here the ICC bonus has never paid out more than 60%, even when we had a really good quarter (at least that is what they would report publicly)- there was always an excuse for a lower payout. They have substituted more RSU grants in place of a better payout, but they will likely lay you off before they vest so why bother? If you plan to resign, use all of your PTO first. Zayo does not pay for unused PTO when you leave (unless it is required by your state law), even though this is money you earned. They will however, charge you back for borrowed PTO. There are no corporate credit cards or direct billing for travel. If your role involves a lot of travel or events, most, if not all of the expense will go on your personal credit card. There are even some tools that Zayo requires you use for your job, but they will not direct bill so you will have to pay and expense. Individual contributors routinely have several thousands of dollars in corporate expense on their personal credit card. Zayo is in a continual state of re-organization that keeps the environment chaotic. No one has a chance to be successful or really have an impact because roles, strategy and business units are changing so frequently. They preach the importance of solution selling but they are so stubbornly obsessed with each product group operating independently that it's a nightmare for sales to gather resources across multiple PGs to present a unified, cohesive solution for the customer. If you are an experienced professional, you will not be appreciated and your work history will not be valued. Senior leadership stated on a public earnings call that the employees of a recently acquired company were "not up to the caliber of Zayo", despite the fact that most of those employees were industry veterans with 10+ years experience. There is a very visible bias for younger, less experienced and cheaper employees that are more likely to feed the egos of senior leadership and not question or make recommendations based on their own experiences. Leadership has even verbalized this preference for younger workers in meetings. The culture is horrible and the unprofessional and arrogant leadership blame the employees for it - public shaming on chatter, firing people just before their RSUs vest, zero direction, open disdain for employees...it's all true. Zayo is the place where careers die. Seriously, don't work here.

1.0
Jun 1, 2018

Cluster, Chaos, Unbelievable

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some good people left from previous acquisitions but hard to find.

Cons

No CSO; no focus on information security; salary is a joke; RSUs don't vest for 15 months as compensation you just earned; CIO is impossible to work with; acquired close to 50 companies in 7 years and haven't integrated ANY of them; too many executives, not enough contributors; unrealistic pitting of "segments" against one another in a race to improved revenue, therefore efforts are duplicated across the company with no leadership over "shared services" (i.e. Legal, Finance, HR). When one segment pays for one thing, the next one pays for it too. The Company is not improving because of all the spending waste on redundant spending and efforts. The COO departed almost a year to the date of hire. Chaos reigns supreme. I was part of an acquisition; they tore that company apart and threw the pieces, parts to the wind. All the expertise walked out the door. Zayo has no clue what they bought or how to integrate it into current services. The Company is working at a bare minimum of staff to get the job done, which does not allow for taking PTO.

1.0
Sep 5, 2018

Zayo management has lost touch with employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None. It’s just a job.

Cons

Working remotely is no longer an option. We’re being forced to “choose” to relocate to an office, but if your region has no office close to you, then guess what? You will have no job at the end of the year if not sooner. Not agreeing to relocate means you’re submitting your resignation and you’re also agreeing to train your replacement. Who in their right mind will be comfortable doing this? There is no employer loyalty. There is no humanity left in the executives of this company. Like many employees that work at Zayo, we choose this company because we could work from home. We worked longer hours than those employees that commute, because we were able to. Please pray for those of us that will no longer have a job we loved to do everyday but now we can’t, because apparently we can’t collaborate in this age of Technology remotely.

Viewing 37 - 39 of 1,285 Reviews

Glassdoor has 1,380 Zayo reviews submitted anonymously by Zayo employees. Read employee reviews and ratings on Glassdoor to decide if Zayo is right for you.