Zayo reviews

3.5

61% would recommend to a friend

(1,285 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Mar 13, 2018
Recommend
CEO approval
Business Outlook

Pros

You get to work on a lot of things that might be available to you elsewhere and you'll never meet a bigger bunch of highly driven, talented people from diverse backgrounds.

Cons

The leadership is top-heavy, bloated, and feel that because they make millions we should all ignore the skyrocketing cost of living in Boulder. There are so many "Directors" in the company that my title is diluted to the point that customers I meet with make light of how many Directors they've met. All my employees could go elsewhere and get their $30k in "variable pay" elsewhere as market pay salary. They consider your RSU part of your pay but elsewhere it would be a bonus and you'd get paid market pay. You will never hit 100% pay so subtract 25% off of whatever your offer is, even if you work to succeed; You're paid as sales.

1.0
Mar 2, 2018

Worst of the worst

Recommend
CEO approval
Business Outlook

Pros

Use to be able to telecommute Use to collect a decent sales commission Use to get paid on time for said commission Use to have good sales leadership up to the VP Level that is.

Cons

So many to list it is not funny. Executive leadership starting with the CEO, COO, CFO, and CTO, completely fail to address diminishing morale, and make adjustments as feedback and time has shown. Instead it’s more of the same. People left Level 3 for a reason. Pay sucks, bonus sucks, RSU program sucks, not getting commissions on time sucks, not getting quota on time each quarter sucks, having a subjective bonus plan sucks( unless you are an exec then you are always doing a great job and get paid) No loyalty to employees who got Zayo to where they are today...sorry hate to burst the exec level bubble but front line people built this company No loyalty to customers

3.0
May 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Management has done a great job creating a telecom powerhouse. You won’t find better people to work with than at Zayo. Unfortunately, overstating and under delivering compensation packages has resulted in a large number of people in all departments leaving Zayo.

Cons

A year ago Zayo replaced the commission plan with a new plan Zayo told us would pay more. But the targets and payouts were subjective and unfair making it impossible to reach the compensation metrics they projected for you. Zayo paid out lower than achievement and along with other components of the plan, there was little incentive to exceed target. Commissions for sales made under the old plan went unpaid. Under the new plan, my income is down 40% from prior years. The most hurtful example of Zayo overstating and under delivering on compensation incentives is the way they presented and executed equity grants. Before the Zayo IPO, Zayo awarded some but not all their hardworking, dedicated employees equity in the form of common units. The award package stated a common unit is equivalent of one share of stock setting a high expectation of compensation when the company went public. When you signed the equity grant, Zayo made no attempt to disclose their probable true worth. Not all companies choose to do a pre-IPO reverse stock split; but when they do, the normal shrinkage ranges from half or a tenth of its original size. Zayo called their reduction “waterfall” (a word play on watered down) but essentially a pre-IPO reverse stock split. As mentioned before, the normal shrinkage ranges from half or a tenth of its original size which is very disappointing but Zayo went below that reducing the common unit shares between 10% to less than 1% of their original size. Setting a high reward expectation and then implementing this amount of reduction was beyond unethical. It was cruel. Caruso fosters a vision that Zayo will be the equal of Google as a workplace of choice. Maybe it is a myth the Google chef became a millionaire on the Google IPO. Too bad for us Zayo didn’t hire a Google compensation SME. I’m not alone in feeling used, lied to and betrayed. Thanks for reading my post.

avatar
Zayo Response
11y
The author presents information in this post that are outright inaccurate. I'm sure he or she believes it to be true, but so many of the statements are grossly inaccurate. Common Units (which was the equity value that went to employees while private) turned out to be worth lots of money -- $100s of millions. The overall value isn't yet set, as some is subject to an earn out. The "reverse stock split" comments reflect misunderstanding of how a LLC ownership converts to a public company common shares. The structure is unavoidably complex, but saying we didn't communicate fulsomely and accurately is not true. In fact, we went to great pains to provide explanations to employees. Over 50% of employees shared in the pre-IPO management ownership. Today, nearly 100% of employees have equity through quarterly RSU grants. We are proud of how widely we shared and are sharing employee ownership. How many companies of Zayo's size and maturity to this? Not many. Please follow-up with me directly if you'd like to discuss the situation.
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