Zayo reviews

3.5

61% would recommend to a friend

(1,288 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,288 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
4.0
Feb 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Zayo is a very high paced environment. Boredom is a rare commodity. Salaries seem to be fair - not breaking any records - but fair. Bonus program is a quarterly bonus structure that contains only a moderate amount of financial wizardry to follow the criteria. Either way - if you have a good quarter, you should get a good bonus. If you have a fair quarter, you still get a fair bonus. This is far better than the once a year bonus that you get at other companies. The reward is close to the period that you worked for it and reflects that effort. The upcoming 2Q 401K match is a big win for the employees. Work from home is available to some workers. This is one of my personal favorites. Being able to work from home gives me 1 hour back that I can either spend with my family or put in a little extra effort to complete a project without straying dangerously into family time in the evening. No one woke up this morning to salt your wounds. Everyone who is successful at Zayo has something in common - they care about their work. Those who don't fit that mold don't last here. Your coworkers are a team that really do care about doing a great job and those who don't have that same drive will just simply not be successful and find another line of work - or even better - go work for our competitors. This is a culture where everyone wants to succeed. Dan Caruso puts a big ask out to the employees to try to improve every quarter with higher and higher returns. He would make a good Keanu in the re-make of the movie Speed.

Cons

One of the downsides is commitment. This culture also requires it's employees to jump in both feet first. To further the movie analogy, the employees are sometimes the passengers on the bus trying to turn a tight corner while maintaining 55 MPH. When Zayo does make a change to it's structure, it must be done without skipping a beat. You will see a lot of people say that there are work/life balance issues or issues taking PTO, but really - those are a side affect of the commitment required to be successful. This company doesn't require you to work that hard, but if you have the drive to be successful and be recognized, those are the side affects. Upward mobility within the company is a little stagnant. I think that's because the people who are in management positions have already made that commitment to Zayo and don't want to jump off the bus while it's moving. It does make it hard to advance, but not impossible. Inter departmental (inter-SPG for Zayoites) communication and team work has drifted off over the past year to coincide with splitting up the financial reporting of each group. Long dead are the days that a team with Field, OSP, ISP, and Engineering would jump on a call to discuss an order and figure out how to do it best for Zayo. Now each group holds it's cards close to the vest and tries to make every order better for their own group. This has become frustrating if you are a consumer of those other services internally. It has created some duplication of efforts rather than leveraging the efforts of every group.

4.0
Feb 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Having worked for several global companies along with some small nimble players I love the fact that we have retained the ability to get stuff done despite growing very rapidly, this means the working environment is varied, and allows the individual to develop far more understanding of the entire company and how it functions, this in itself creates a stronger sense of belonging and foster loyalty and strengthens our culture. imho

Cons

I would prefer to see the sales targets remain static for 12 month periods and not adjust them on the fly, I believe this creates a sense of unfairness and can lead to an us and them mentality if the salespeople feel they have lost out on commission they worked hard for.

2.0
Feb 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours, the people I work with are fantastic & great team players. If your face fits & your prepared to sell your sole to the devil then you have the opportunity of being fast tracked promoted. (although I'm only told this & never really seen any evidence of it) The pay is fair (although no annual inflation matching rises given which doesn't seem right) I feel the company is now starting to settle down & a bit & I am optimistic the staff / customer experience will shortly start to improve, I certainly hope so otherwise I'm off. It is the staff & team ethic that keeps this business hitting it's numbers, very good people but whom are running out of patients. I believe Zayo management are now trying to improve the employee experience as they keep asking us to complete surveys etc which has to be a positive.

Cons

Far too much work load expected of staff which has an adverse effect on the customer experience offered, which in turn has a very adverse effect on morale. There seems very little job security. It would appear that you can be doing great in your position but then one day Zayo management may decide that your role is no longer required & that's it your out the door. The big problem is staffing numbers across the board are just too short, which won't change as it's all about EBITDA figures but you can't keep staff & customers happy when everybody is being flogged to the bitter end. The Sales Force system they have is just so admin heavy & not great fun to work on. It's restrictive & just doesn't allow for human common sense to overrule it. How on earth you can be motivated to continuously be fighting the red to go away & pump numbers is beyond me.

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