Zayo reviews

3.5

61% would recommend to a friend

(1,286 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
4.0
Jan 29, 2014

Great company to work for

Recommend
CEO approval
Business Outlook

Pros

I have only been an employee for a short time, but I have been working for ZAYO for a number of years as a contractor. If you like a challenge and are ready to put on your big people pants, then there is on finer organization to work for.

Cons

All departments are not completely gelled together, there is a major disconnect between some groups of the organization. Particularly sales and construction, sales does their absolute best to provide a good market rate to the customers they are pursuing, but sometimes a simple call to the guys building the product in the markets they are selling would go a long way in keeping budgets and timelines on track.

3.0
Jan 28, 2014
Recommend
CEO approval
Business Outlook

Pros

-Opportunity to learn how to manage many aspects of various positions in a single "job." -Opportunity to learn to operate outside of "conventional" processes to force project completion. -Some flexibility in working remotely, position dependent of course.

Cons

-Lack of performance review processes, requiring employees to hound not only their immediate supervisor, but ensuring discussions further up the chain of command actually happen. -Isn't doing the work of many people fun? From the product side of the house, having to hold the hands of those who work downstream and upstream in the workflow is a total waste of time, because of course, there's still my work to be done as well. -Seemingly every review here on Glassdoor mentions compensation. Certainly a trend I've experienced first hand and heard about from just about every coworker I have worked with in my tenure at the company. -Business attitude is expected of course, meaning doing as much as possible as inexpensively as possible. That's how business should work of course, but the "little people," myself included, have to constantly evaluate how long we can tolerate conditions at Zayo before we begin actively looking for other opportunities. Fortunately for Zayo, the nature of the economy works remarkably well in their favor.

avatar
Zayo Response
12y
Thanks for the review. I agree with most of your points, and I understand the comment about changes could be faster. One of the recurring comments is about 401K match. I don't have anything definitive at this moment, but this isn't falling on deaf ears. Stay tuned. Tranzact was conceived of only recently and is already having a profound effect on business processes and workflow. Product groups (which I assume is your role) have a vehicle in which they can dramatically reduce their need to hold hands. Getting data populated and accurate is key, as is fine tuning the product process. I know from ample feedback that Tranzact is making a difference. Compensation: the management equity pool is in-the-money by a lot. When this is factored into compensation, many of our employees will be enjoying very lucrative comp. I know it is hard to factor this in before it becomes real -- but it must be considered as part of equation. I also know not everyone participates. The quarterly bonus program is also an important factor. Note: we are a low cost provider of bandwidth -- so we need to be focused on finding the right balance for compensation. I've been at companies where this got out of control -- and everyone suffers down the road. We are a meritocracy. Hence, across the board raises at certain calendar cycles is not in our DNA. We are constantly reviewing those who are making a big difference and treating them on a regular basis. Feel free to email me and we can talk directly.
3.0
Jan 28, 2014

Worth it if you take initiative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, friendly and helpful coworkers, challenging and competitive environment

Cons

communication and process ownership need work, lower compensation compared to competitors

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Glassdoor has 1,381 Zayo reviews submitted anonymously by Zayo employees. Read employee reviews and ratings on Glassdoor to decide if Zayo is right for you.