Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Zayo

      Is this your company?

      Zayo reviews

      3.5

      61% would recommend to a friend

      (1,286 total reviews)

      Steve Smith

      60% approve of CEO

      56% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Career opportunities

      3.3

      Senior management

      Zayo has an employee rating of 3.5 out of 5 stars, based on 1,286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jan 18, 2014

      Out with the old and in with the new PLEASE

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most people are good to work with. The location is a plus. Near major shopping areas. Paycheck and med benefits to pay the bills. Close to lunch places and coffee runs.

      Cons

      Lead by the second coming. Take negative reviews seriously about culture and management. Obsession with percentage rate should tell you about both.

      avatar
      Zayo Response
      12y
      I take all the reviews seriously. I learn just as much from the positive ones as I do from the negative ones. I pay special attention to those which are well written and balanced. I encourage my senior team to do likewise, and we encourage all employees to do so. I am passionate about building a great company that persists for years and decades. I am confident in our team and the vast majority of my colleagues.
      1.0
      Jan 9, 2014

      Drink the Kool-Aid - Zayo or Jim Jones?!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many good co-workers who make the days bearable

      Cons

      -Long, long hours with no acknowledgement for the massive amount of work that I complete - only criticism for what I don't get done fast enough. -Egotistic and delusional CEO who creates a culture of brainwashed management yes-men who coach their employees not to say anything negative in order to not upset Dan. -Employees are treated as a means to an end - to make the rich richer - not as valued assets. -Executives deliver grandiose messages about how they value employees and customers, and actually seem like they believe what they are saying, even though no one else does. They should move to Hollywood and enjoy successful acting careers. -Arrogant company that acts like customers should be grateful for the privilege of doing business with Zayo. The only people who actually care about customers are the sales people because they have genuine relationships. Otherwise they are just looked at as $$$. -There doesn't seem to be any regard for the value of human relationships. Zayo seems to have found a magic formula that calculates just how much neglect and disappointment customers and employees are willing to take before they leave, and then stay one step away from crossing that line. -I am no longer proud to go to work everyday.

      avatar
      Zayo Response
      12y
      Wow, this post hit me where it hurts. Delivering great service for customers is a team effort that involves everyone in the organization. I agree that the Account Execs need to be strong advocates for their customers; they also need to be strong advocates for the company, acting as a point of coordination for all their colleagues to deliver for our customers. The view "the only people who care about customers are sales people because they have genuine relationships" is alarming. I know it just isn't true, and it is unfortunate that you view your colleagues in this light. I will focus specifically on the product groups, since you called them out as focused solely on their P&L. As I am writing this, I am thinking of each of our PG leads, and the many member of their teams. Name by name, I have zero doubt that their passion for customers is high, and their focus is providing them great service and solutions. Customers are best served when their is collaboration between Product and Sales -- and leadership behind this often comes from our best Account Execs. I also know most of the exec team spends > 50% of their time with customers -- and these relationships often span many years of genuine caring for each other. I'd welcome the opportunity to talk to you directly, so as to better understand why your perspective and mine are vastly different.
      2.0
      Jan 9, 2014

      Negative reviews don't say it all but what is said hits the nail on the head

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people. Many have been around a while so you sense a team of people that supports each other and wants to see one another do well after working so hard so many years chasing the carrot.

      Cons

      Good people are leaving. A once exciting environment is now dysfunctional and full of internal struggles - mostly trickled down from the top. Entitlement is apparent and obnoxious. Raises are rare and salaries are lower than market.

      avatar
      Zayo Response
      12y
      I agree we have a lot of good people who support each other and want to see one another do well after years of hard work. The carrot we have chased is to assemble a dramatic amount of strategically valuable fiber and customer relationships. The resulting platform is one that can sustain and grow well-paying jobs for years to come. Additional personal financial rewards associated with this are embedded in the equity plan, which has been shared with about 50% of our employee base. Though I'm not sure what part of Zayo you are with, it bothers me to hear of the dysfunction and internal struggles your are encountering. This environment isn't apparent from my vantage point, but I will probe around. Please feel free to approach me directly so I can better understand your perspective.
      Viewing 1195 - 1197 of 1,286 Reviews
      Related searches: Zayo jobs | Zayo salaries | Zayo benefits | Zayo interviews
      ReviewsZayo reviews

      Glassdoor has 1,381 Zayo reviews submitted anonymously by Zayo employees. Read employee reviews and ratings on Glassdoor to decide if Zayo is right for you.