Zayo reviews

3.5

61% would recommend to a friend

(1,285 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jun 16, 2013

Zayo In a Nutshell

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zayo is great to work for when everything is going right. Senior management seem to know what their doing (Dan C, Matt E, Dave J), but it doesn't filter down to Regionals Management, Market Managers, and Supervisors.. A lot of employees get to work from home, which is a huge plus. A title is just a title at Zayo, my supervisor has the same title as me but runs our area. He does a great job, until our VP gets in the way. There is a great camaraderie at Zayo to get things done, especially at the end of the quarter. Zayo has a great group of employees, some long time fiber people others past business owners and some brand new and inexperienced. If you know the right people advance opportunity is great, knowing the right people is the problem with advancement.

Cons

I would say 20 percent of the company actually likes the Zayo culture. Most of the other people that work for Zayo do so for the money or they need a job. The current jobless atmosphere plays well into Zayos high turnover of employees. There seems to be an upper class of Zayo employees that work in Colorado, that are above everyone else. If you have a family, Zayo might not be the place for you. Zayo has no work life balance, most of the people I work with always complain about having to work 60 + hours a week and not getting no time off. Vacations don't happen at Zayo, sure you get PTO days but you are so busy you don't get to use them. You might get a 3 day weekend here and there but you won't get the vacation you want. If you do get a day off your phone will ring, and you will be interrupted constantly... My advice to you, leave the country or go someplace your phone won't work. If you don't use your PTO days only a certain amount of them carry to the next year. We don't get many holidays off, which isn't great for family time. When everyone else has the day off you are working. I can go over a list of days, but that isn't very productive. I can tell you our competitors are off when we are working. Benefits aren't great, but they are cheap. The last company I came from was a much smaller construction company that contracted for Zayo. The benefits there were a lot better and they company was 90 percent smaller.. There is no matching 401k at Zayo, and even though the company keeps preaching they are going public, I haven't seen any stock come my way. My supervisor has worked for the company over a year and he hasn't seen any either.. The company doesn't promote within very well, we get new hires that no nothing about Zayo starting in leadership roles.. Things change pretty fast at Zayo, not always for the best. Zayo is trying to be a Google, or Facebook but don't value their employees the way great companies do. Instead of trying to give their employees a great work life balance they work them into the ground and we end up losing great people. Even though I've worked for Zayo less than a year, I've seen a lot happen. I'm not sure where I stand, and I don't think anyone really does. The only person I get told how good I'm doing is the guy that hired me and I think he was taken out of his leadership role (I think he was to nice) Our new boss doesn't say much and doesn't give us much direction, we are just expected to know what to do. He doesn't like phone calls, and he rarely answers emails.

4.0
Jun 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Transparent culture - Dan and senior managers promote a lot of transparency in communication and direction. This is a big positive. Flat organization - The anti-telecom management model - it's great! Excellent access to capital - I've never seen anything like it - market opportunity + access to capital + ability to execute can = an amazing company! Streamlined process to approve projects - Zayo is excellent at getting projects approved - some with some very big dollar amounts behind them. Powerful implementation of Salesforce.com - Great vision and execution behind this Lack of office politics - I may be out of the loop or people may be too busy to care, but my impression is a straightforward office environment. Visionary CEO - Dan is a unique leader with a solid vision for the future. I'm proud to work alongside him and the rest of the team Equity program - Very progressive equity program that could/should yield great compensation opportunities for the employees.

Cons

Bonus program - I like the quarterly program, but the goals aren't realistic and the scoring feels totally arbitrary. To fight the goals offered could be similar to beating your head against a wall. Are MattCo or ChrisCo in good moods when bonuses are reviewed? Better hope so. Also the requirement that half the team needs to be above the bonus % average and half the team be below is very demotivating. Want to build good teams? Get rid of this and let managers make the recommendations - they are closest to the effort and situation. 'Near-term' compensation - It's simply low - across groups and disciplines. I still work at Zayo based on the expected benefits of the equity program referenced above, but if the equity train dries up, so too will my time at Zayo. 401(k) matching - there is none and near-term comp isn't adjusted upwards to reflect the lack of this fairly-standard benefit Rotational employees - I like the concept of formal or even informal rotations, but the frequency is too fast and it simply creates a burden on managers to constantly re-teach employees over and over without reaping any benefits of efficiency or consistency

5.0
Jun 16, 2013
Recommend
CEO approval
Business Outlook

Pros

If you want to be part of a learning organization where smart people spend every minute of the workday developing solutions that delight our customers and create value for investors, then Zayo should be your top rated company!!! Zayo has a very hip, cool culture where all employees use salesforce.com for activities that encompass most processes from sales to collections. Employees are encouraged to learn and grow their careers by transferring to other positions within Zayo. Employee’s internal movement has the added benefit of making the culture like a small village, where cross organizational teams know each other and work really well together. In fact, having amazing co-workers is one of the top reasons to work at Zayo. Many employees joined Zayo via acquisitions. Others have joined because they enjoy being part of an M&A culture … where integrating 25+ companies onto a common platform has become one of our core competencies. There are lots of opportunities to have an impact on Zayo’s success and on your career. Zayo’s base pay is fair. Quarterly bonuses and a great commission plan for sales employees make it possible for the employees who contribute to value creation to quickly share in the financial rewards that come with being part of a successful company. Zayo also offers an equity program to employees who are viewed as having the highest impact on creating value.

Cons

The cons at Zayo could be viewed as pros by some. The work is intense and at times the work hours are long. I've been with Zayo for 6+ years and have loved every minute of the hard work. On the plus side, we aren't a company with a lot of firedrills and wasted effort. When you work really hard on a project, it makes a huge difference.

Viewing 1243 - 1245 of 1,285 Reviews

Glassdoor has 1,380 Zayo reviews submitted anonymously by Zayo employees. Read employee reviews and ratings on Glassdoor to decide if Zayo is right for you.