Is Zendesk a good company to work for?

Zendesk has an overall rating of 3.6 out of 5, based on over 2,524 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 66% of employees would recommend working at Zendesk to a friend and 58% have a positive outlook for the business. The best reviews about Zendesk have been left by employees working as Sales Development Representative (SDR) , Technical Support Engineer and Director .

Does Zendesk pay their employees well?

According to anonymously submitted Glassdoor reviews, Zendesk employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zendesk. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Zendesk?

66% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zendesk 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Zendesk?

Account Executive (169) , Software Engineer (127) , Senior Software Engineer (92) , Sales (55) , Business Development Representative (BDR) (45) , Sales Development Representative (SDR) (37) , Customer Advocate (35) , Manager (35) , Technical Support Engineer (32) , Enterprise Account Executive (28) , SMB Account Executive (25) , Senior Account Executive (22) , Technical Support Specialist Engineer (22) , Customer Success Manager (21) , Commercial Account Executive (20)

What are the pros of working at Zendesk according to real employee reviews?

"As above Zendesk has a great culture based on it's people and trying to do the right thing." ((in 303 reviews)); "There are a lot of teams to help you get the answers you need and there are some really great people who work here." ((in 301 reviews)); "Great benefits + work/life balance" ((in 190 reviews)); "good work / life balance" ((in 139 reviews)); "Good salaries and packages." ((in 72 reviews))

What are the cons of working at Zendesk according to real employee reviews?

"The biggest issues are the lack of trust in employees and poor management." ((in 74 reviews)); "Poor leadership and being acquired has made a huge negative difference" ((in 65 reviews)); "There were frequent Layoffs this past years" ((in 56 reviews)); "Lack of experience that some managers have who may be out of their depth?" ((in 44 reviews)); "There are no career progression plans and no promotions." ((in 24 reviews))

What are employees saying about Zendesk layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zendesk layoffs and their outlook for job security at Zendesk in 2026.

What are the top reviewed Zendesk locations?

San Francisco , Madison , New York , Austin , Atlanta , Los Angeles , San Diego , Chicago , Dallas , Washington , Seattle , Charlotte , South San Francisco , San Jose , Miami , Milwaukee , San Antonio , Minneapolis , Irvine , Denver , Orlando , Jersey City , Lebanon , New Brunswick , Newark , Lehi , Norfolk , Durham , Allen , Flower Mound

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Zendesk

Acquired by Hellman & Friedman

Zendesk reviews

3.6

66% would recommend to a friend

(2,177 total reviews)

Tom Eggemeier

60% approve of CEO

58% positive business outlook

Ratings by category

4.0

Work/Life balance

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.7

Culture & values

3.4

Career opportunities

3.2

Senior management

Zendesk has an employee rating of 3.6 out of 5 stars, based on 2,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Oct 30, 2014

It sucks

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing. If you know right people you can cruise you way through without doing anything.

Cons

Office politics, recruiter will lie to get you hired but you are on you own after that. They won't honor promises. HR is really-really bad. It's really is all about who you know, feels like a fraternity. Very PR focused.

2.0

Aug 26, 2018

Bully managers and Bad HR mars whats otherwise a good env

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Catered Lunch once a week Parties Nice office

Cons

Location: Hope you like walking past poop and needles every morning! HR protects the company: Bring up issues about your manager and they'll either forward them to the manager themselves or ignore them. Usually they did the former. Managers have total power: If your manager doesn't like you, you're not going to last at the company. They have total discretion to determine who gets to do what, and will assign you no work, then criticize you for doing no work. Finally, while the non-engineering onboarding was comprehensive, the engineering onboarding was virtually nonexistent.

Zendesk Response

Thanks for your thorough review. You make some really interesting points and we’d love to chat about them some more, particularly your comments around on-boarding, managers and HR so we can look in to the specific case you reference. Please reach out to confidentially to Ina-Marie to discuss more.

1.0

Apr 14, 2021

Customer Advocacy is a Mess

Customer advocate

Recommend

CEO approval

Business Outlook

Pros

- Mostly nice people who are pleasant to interact with.

Cons

- Extreme micro-management. - High stress. - Support management team is clueless. - No care is given to support team's mental health. - Zendesk is a customer service software company that does not treat its own customer support team members well.

Viewing 13 - 15 of 2,177 Reviews

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