Is Zendesk a good company to work for?

Zendesk has an overall rating of 3.6 out of 5, based on over 2,524 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 66% of employees would recommend working at Zendesk to a friend and 58% have a positive outlook for the business. The best reviews about Zendesk have been left by employees working as Sales Development Representative (SDR) , Technical Support Engineer and Director .

Does Zendesk pay their employees well?

According to anonymously submitted Glassdoor reviews, Zendesk employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zendesk. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Zendesk?

66% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zendesk 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Zendesk?

Account Executive (169) , Software Engineer (127) , Senior Software Engineer (92) , Sales (55) , Business Development Representative (BDR) (45) , Sales Development Representative (SDR) (37) , Customer Advocate (35) , Manager (35) , Technical Support Engineer (32) , Enterprise Account Executive (28) , SMB Account Executive (25) , Senior Account Executive (22) , Technical Support Specialist Engineer (22) , Customer Success Manager (21) , Commercial Account Executive (20)

What are the pros of working at Zendesk according to real employee reviews?

"As above Zendesk has a great culture based on it's people and trying to do the right thing." ((in 303 reviews)); "There are a lot of teams to help you get the answers you need and there are some really great people who work here." ((in 301 reviews)); "Great benefits + work/life balance" ((in 190 reviews)); "good work / life balance" ((in 139 reviews)); "Good salaries and packages." ((in 72 reviews))

What are the cons of working at Zendesk according to real employee reviews?

"The biggest issues are the lack of trust in employees and poor management." ((in 74 reviews)); "Poor leadership and being acquired has made a huge negative difference" ((in 65 reviews)); "There were frequent Layoffs this past years" ((in 56 reviews)); "Lack of experience that some managers have who may be out of their depth?" ((in 44 reviews)); "There are no career progression plans and no promotions." ((in 24 reviews))

What are employees saying about Zendesk layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zendesk layoffs and their outlook for job security at Zendesk in 2026.

What are the top reviewed Zendesk locations?

San Francisco , Madison , New York , Austin , Atlanta , Los Angeles , San Diego , Chicago , Dallas , Washington , Seattle , Charlotte , South San Francisco , San Jose , Miami , Milwaukee , San Antonio , Minneapolis , Irvine , Denver , Orlando , Jersey City , Lebanon , New Brunswick , Newark , Lehi , Norfolk , Durham , Allen , Flower Mound

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Zendesk

Acquired by Hellman & Friedman

Zendesk reviews

3.6

66% would recommend to a friend

(2,177 total reviews)

Tom Eggemeier

60% approve of CEO

58% positive business outlook

Ratings by category

4.0

Work/Life balance

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.7

Culture & values

3.4

Career opportunities

3.2

Senior management

Zendesk has an employee rating of 3.6 out of 5 stars, based on 2,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Mar 23, 2014

Can be amazing for some people, horrible for others

Software engineer

Recommend

CEO approval

Business Outlook

Pros

1. Plenty of smart people. 2. Weekly happy hour. 3. Great parties. 4. HR and recruiters are good. 5. Very likable CEO.

Cons

1. Compensation is not that great when you consider that there’s no 401K match, medical benefits are okay, parking is a problem & very expensive, no commuter benefits. 2. Lots of politics in engineering groups, culture of favoritism and exclusion. Couple of people hold power and they can be the decision maker for your career. Team is poorly managed. It can be a total nightmare and career suicide if you get into a wrong team.

5.0

Mar 7, 2014

Not your typical startup

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work/life balance, pay, resources, people are really nice

Cons

Office location is less than desirable

5.0

Feb 17, 2014

Zendesk is a great, fast-growing company that has opened doors to my professional career.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The product, culture, cross-departmental communication, work-life balance are the strongest qualities that Zendesk has to offer. It will open doors for people beyond their time here because it's such a great company.

Cons

Zendesk is a fantastic company but better communication from upper management to employees about upcoming changes would be very helpful and allow employees to respond with candid feedback.

Viewing 2158 - 2160 of 2,177 Reviews

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Jobs at Zendesk

AMER/LATAM Security & Safety Manager

Revenue Operations Analyst

Senior AI Success Strategist

SMB Account Executive - New Logo

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Zendesk

Zendesk reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Can be amazing for some people, horrible for others

Not your typical startup

Zendesk is a great, fast-growing company that has opened doors to my professional career.

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