Is Zendesk a good company to work for?

Zendesk has an overall rating of 3.6 out of 5, based on over 2,524 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 66% of employees would recommend working at Zendesk to a friend and 58% have a positive outlook for the business. The best reviews about Zendesk have been left by employees working as Sales Development Representative (SDR) , Technical Support Engineer and Director .

Does Zendesk pay their employees well?

According to anonymously submitted Glassdoor reviews, Zendesk employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zendesk. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Zendesk?

66% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zendesk 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Zendesk?

Account Executive (169) , Software Engineer (127) , Senior Software Engineer (92) , Sales (55) , Business Development Representative (BDR) (45) , Sales Development Representative (SDR) (37) , Customer Advocate (35) , Manager (35) , Technical Support Engineer (32) , Enterprise Account Executive (28) , SMB Account Executive (25) , Senior Account Executive (22) , Technical Support Specialist Engineer (22) , Customer Success Manager (21) , Commercial Account Executive (20)

What are the pros of working at Zendesk according to real employee reviews?

"As above Zendesk has a great culture based on it's people and trying to do the right thing." ((in 303 reviews)); "There are a lot of teams to help you get the answers you need and there are some really great people who work here." ((in 301 reviews)); "Great benefits + work/life balance" ((in 190 reviews)); "good work / life balance" ((in 139 reviews)); "Good salaries and packages." ((in 72 reviews))

What are the cons of working at Zendesk according to real employee reviews?

"The biggest issues are the lack of trust in employees and poor management." ((in 74 reviews)); "Poor leadership and being acquired has made a huge negative difference" ((in 65 reviews)); "There were frequent Layoffs this past years" ((in 56 reviews)); "Lack of experience that some managers have who may be out of their depth?" ((in 44 reviews)); "There are no career progression plans and no promotions." ((in 24 reviews))

What are employees saying about Zendesk layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zendesk layoffs and their outlook for job security at Zendesk in 2026.

What are the top reviewed Zendesk locations?

San Francisco , Madison , New York , Austin , Atlanta , Los Angeles , San Diego , Chicago , Dallas , Washington , Seattle , Charlotte , South San Francisco , San Jose , Miami , Milwaukee , San Antonio , Minneapolis , Irvine , Denver , Orlando , Jersey City , Lebanon , New Brunswick , Newark , Lehi , Norfolk , Durham , Allen , Flower Mound

Skip to content Skip to footer

Notifications

Zendesk

Acquired by Hellman & Friedman

Zendesk reviews

3.6

66% would recommend to a friend

(2,177 total reviews)

Tom Eggemeier

60% approve of CEO

58% positive business outlook

Ratings by category

4.0

Work/Life balance

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.7

Culture & values

3.4

Career opportunities

3.2

Senior management

Zendesk has an employee rating of 3.6 out of 5 stars, based on 2,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Feb 5, 2014

So - So

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good culture, work-life balance. I have met some really brilliant people. Interaction level between different groups is high. Motivated people who care about the product and company. Good PTO policy. Awesome CEO.

Cons

Lot of politics in some engineering groups, specially ours. One person holds the power. This limits the team interaction and pollutes the whole group. I wouldn't recommend this group to people who want to do brilliant work.

3.0

Jan 19, 2014

Snowballin' in SF. This company is growing incredibly fast, employee wise and customer base wise while keeping focused!

Level i customer advocate

Recommend

CEO approval

Business Outlook

Pros

Great perks, incredible culture, lovable CEO, the Zendesk family feels like one huge family with offices in great locations. What's not to love!

Cons

Pay is all over the place, ability to grow limited for some, managers overworked/hard to get time with.

4.0

Jan 18, 2014

the best company I have worked for

Level i customer advocate

Recommend

CEO approval

Business Outlook

Pros

the CEO and the transparency

Cons

some managers that don't listen to you and they really don't do the work

Viewing 2161 - 2163 of 2,177 Reviews

Top companies for "Compensation and Benefits" near you

Cisco

4.0★Compensation & Benefits

Capgemini

3.7★Compensation & Benefits

ADP

3.5★Compensation & Benefits

Bloomberg

4.0★Compensation & Benefits

Jobs at Zendesk

Sr. Manager CX Data and Insights

Sr. Operations Manager

Vice President, Total Rewards

Senior Sales Engineer

Senior Counsel, Product (AI)

Zendesk reviews FAQs

Reviews Zendesk reviews

Zendesk

Zendesk reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

So - So

Snowballin' in SF. This company is growing incredibly fast, employee wise and customer base wise while keeping focused!

the best company I have worked for

Top companies for "Compensation and Benefits" near you

Jobs at Zendesk

Zendesk reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Zendesk

Zendesk reviews FAQs