Is Zendesk a good company to work for as a Software Developer?

Software Developer professionals working at Zendesk have rated their employer with 3.1 out of 5 stars in 120 Glassdoor reviews. This is a lower than average score with the overall rating of Zendesk employees being 3.6 out of 5 stars. Search open Software Developer Jobs at Zendesk now and start preparing for your job interview by browsing frequently asked Software Developer interview questions at Zendesk .

Does Zendesk pay Software Developer employees well?

Software Developer professionals rate their compensation and benefits at Zendesk with 3.4 out of 5 stars based on 120 anonymously submitted employee reviews. This is 16.2% worse than the company average rating for salary and benefits. Find out more about Software Developer salaries at Zendesk.

How happy are Software Developer professionals working at Zendesk?

43% of Software Developer employees at Zendesk would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Software Developer professionals have also rated Zendesk with a 3.9 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Zendesk?

Account Executive (169) , Software Engineer (127) , Senior Software Engineer (93) , Sales (55) , Business Development Representative (BDR) (45) , Sales Development Representative (SDR) (37) , Customer Advocate (35) , Manager (35) , Technical Support Engineer (32) , Enterprise Account Executive (29) , SMB Account Executive (25) , Senior Account Executive (22) , Technical Support Specialist Engineer (22) , Customer Success Manager (21) , Commercial Account Executive (20)

What are the pros of working at Zendesk according to real employee reviews?

"There are a lot of teams to help you get the answers you need and there are some really great people who work here." ((in 302 reviews)); "As above Zendesk has a great culture based on it's people and trying to do the right thing." ((in 291 reviews)); "Great benefits + work/life balance" ((in 186 reviews)); "good work / life balance" ((in 146 reviews)); "Good salaries and packages." ((in 73 reviews))

What are the cons of working at Zendesk according to real employee reviews?

"The biggest issues are the lack of trust in employees and poor management." ((in 75 reviews)); "Senior leadership is out of touch and need to align what they say the businesses goals are with the strategic decisions they are making." ((in 65 reviews)); "Recent layoffs let go all top" ((in 58 reviews)); "Lack of experience that some managers have who may be out of their depth?" ((in 44 reviews)); "There are no career progression plans and no promotions." ((in 20 reviews))

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Zendesk

Acquired by Hellman & Friedman

Zendesk Software Developer reviews

3.1

43% would recommend to a friend

(120 total reviews)

Tom Eggemeier

22% approve of CEO

35% positive business outlook

Ratings by category

3.9

Work/Life balance

3.4

Compensation and benefits

3.1

Culture & values

3.1

Diversity & inclusion

2.7

Career opportunities

2.5

Senior management

Software Developer employees have rated Zendesk with 3.1 out of 5 stars, based on 120 company reviews on Glassdoor. This indicates that most Software Developer professionals have a good working experience there. Zendesk is rated in line with the average (within 1 standard deviation) by Software Developer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

120 reviews

4.0

Aug 25, 2025

Leadership lacks direction and empathy

Software engineer

Recommend

CEO approval

Business Outlook

Pros

People here still follow the old culture and are amazing colleagues.

Cons

Management and leadership are prioritising short term objectives over longer term company vision and health

3.0

Jul 31, 2025

good for learning the ropes

Software engineer

Recommend

CEO approval

Business Outlook

Pros

learn a lot working here

Cons

moving away from full remote

4.0

Jul 30, 2025

Good WLB and relatively competitive compensation

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good WLB, relatively competitive compensation

Cons

Company been laying off every year since 2022

Viewing 10 - 12 of 120 Reviews

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Zendesk

Zendesk Software Developer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Leadership lacks direction and empathy

good for learning the ropes

Good WLB and relatively competitive compensation

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