Zillow reviews

It's really disappointing because i have a lot of friends that aren't in sales that work for Zillow and they can't stop talking about how much they love it. Zillows core values and direction and culture is absolutely amazing UNLESS you are on the sales floor. It is a shark eat shark environment where you can't trust anybody. Everyone is always trying to figure out ways to snake your deals, which results in a lot of bad blood and a pretty contentious relations with most of your coworkers. So if you like being a shady sales person in a turn-and-burn environment, this is a great job for you Training is the biggest joke imaginable and barely applies to what you are actually selling. All the managers focus on are daily activity metrics since they are under the impression the more dials you make the more business you will close, which isn't true. But if you don't hit your INSANE dial/activity metrics every day, then you will get a firm talking to. We are talking on average about 100 calls/day and another 150 talk minutes on top of it. You don't have time to strategically prospect and build relationships. I barely feel like i have time to take lunch. On top of that, it takes 70% of the team until the last day of the month to hit quota, so the stress literally never subsides. I stress like MAD when on vacation because you literally need every day possible to hit your goals. This is absolutely not how a job should be. I never felt able to breathe and cruise for just a day or two. The best part is that at any point in time you literally only have 3 month of job security. You are put on a PIP if you miss two month in a row (even by a minuscule amount) at that point you MUST hit 2 consecutive months to not get fired. I have seen so many talented people who just had a few bad months get let go. I have always wondered why Zillow Sales doesn't focus on developing existing talent. They much prefer to do hiring classes of 30 people every couple months and just see who can actually last. The turnover is absolutely mind blowing and i'd say the average tenure of an SE is 8-12 months. The product is hard to sell because so many agents have been burned by Zillow. What you do when you invest in Premier Agent is called GAMBLING. I didn't feel comfortable selling agents on a product that probably isn't going to make them money. It felt like i was stealing from good people.

Unfortunately, the cons of working in PAC seem to outweigh all the benefits the company has to offer. The company is headed in a great direction and does have a bright future, a lot of which depends on what the PAC department does, but they're not set up to fulfill this vision yet. The department is incredibly understaffed, particularly on weekends. This creates a negative environment because we are not living up to our promises and are setting ourselves up for failure. It's hard to remain motivated when you there are times that you simply cannot succeed, just because there are not enough people to do the job needed to be done. On days when the department is not running hours and hours behind schedule, there is still the problem of the job just being mundane and monotonous. For some, it may be an ideal position because it isn't the most mentally challenging job (though it is mentally draining), but for others with more ambition it can be a bit too simple. The Denver office, while growing, does not offer a lot of opportunities for growth in other departments, unless you're wanting to get into a sales role. Most of the job opportunities available will be at the headquarters in Seattle, which is unfortunate for those who do not wish to relocate. There are many other headaches that come with working as a Client Engagement Specialist, such as poor communication and lack of transparency at times, but right now the biggest issue is just the fact that the staffing levels are not set up in a way for us to do our jobs the way we should be doing them. They preach about a 6 Star experience for Beth, yet there are times that we're delivering a 1 star experience, if that. If the company has a specific vision, we should not begin executing it until we can do so in a way that provides our consumers with the service they deserve.