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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      54% would recommend to a friend

      (2,504 total reviews)
      avatar

      Jeremy Wacksman

      57% approve of CEO

      49% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.9

      Senior management

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Dec 20, 2018

      Where your security career goes to die

      Senior security engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Budget for trainings and conferences, decent RSU grant, "unlimited" PTO

      Cons

      Imagine being passionate about security and having the entirety of the company you work for absolutely hate having to alter their systems/processes to adhere to industry standard best practice. Imagine stakeholders in other departments doing whatever they can to prevent you from making positive change. Imagine no one believing your "tinfoil hat" theories about attack tools, techniques, and procedures. Imagine being excited to try something new and novel and having no one, and I mean no one, care at all. Imagine being surrounded by developers who are rock stars (and rightfully so) and wanting to be the security version of that, yet slowly realizing there is no desire from leadership to be known for its security prowess the way that Amazon, Google, Netflix, Microsoft, Apple, Airbnb, etc. are. Imagine your passion for security draining day by day, leading you to question your decision to go down that path in the first place, making you truly believe you made a terrible mistake. Welcome to Zillow.

      avatar
      Zillow Response
      7y
      Thank you for your feedback on Zillow Group and the Security team. I have a different view of our execution and culture around security. 2018 was a strong year for the Security team and, as Zillow Group scales and grows into Zillow Offers and Mortgages, protecting consumer trust will continue to be our top priority. As in 2018, in 2019 we will continue the growth in our investment in both the Security team (headcount and training) and its technology, further evolving our security stance. To address your concerns, the strong work the Security team completed in 2018 brought greater awareness across ZG to security techniques and procedures and greater partnership between Security and Product Development has led to early engagement between the groups. I am proud of what the team accomplished in 2018. Zillow Group is, and will remain, employee centric and will continue to invest in our team members, but I am always eager to hear more on how we can improve and would welcome discussing any concerns that you feel have not been addressed or heard. I would also welcome any feedback from developers and product team members who have concerns over the security related decisions being made within their services and products. -Toby Roberts (tobyro@zillowgroup.com)
      1.0
      Dec 11, 2017

      Diversity and Promotion Issues

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have great benefits plan. They also have free food and happy hours.

      Cons

      There is major favoritism within the Denver and Seattle offices. They have less than 2% of African Americans in leadership. The Agent Care and Client Engagement departments are ran like a high school. If you are different in anyway, your chances of promotion are zero. Management is not helpful or knowledgeable. They work as a team to get rid of people they do not like.

      avatar
      Zillow Response
      8y
      I'm sorry you feel you had a poor experience. Zillow Group takes our core values, like Act With Integrity, very seriously and we work tirelessly to live them every day. Our performance management plans include well documented conversations about expectations, results, and a way forward. Our employee engagement, as measured by a recent employee survey, was very high, meaning our team thinks Zillow Group is a great place to work and grow for all employees. We are committed to maintaining a culture that is open, inclusive, and one that provides all employees with an equal opportunity to realize their potential and do the best work of their careers. We are always striving to learn where we have opportunities– and have multiple paths for employees to give us concerns around equal treatment. As we grow, we are continually adding additional employee training and processes to ensure Zillow Group is a safe and inclusive place to work. If you’re willing, I’d like to hear more specific feedback from you so that we can better understand your concerns. You can reach me at: dans@zillowgroup.com.
      1.0
      Nov 27, 2017

      Frat House, Discrimination, Harrasment - You Choose

      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits package is pretty good

      Cons

      The other reviews of frat house culture, sexual Harrasment of employees by managers, and the endless discrimination is all true at Zillow. It is great if you want to be apart of that. However if you are looking for an inclusive workplace I would recommend taking the full spectrum of reviews into consideration. Also Google "Zillow frat house" and you will see what I and other reviewers are discussing.

      avatar
      Zillow Response
      8y
      Thank you for your review. I'm disappointed to hear your comments about your experience while you were here. We are committed to maintaining a culture that is open, inclusive, and one that provides all employees with an equal opportunity to realize their potential and do the best work of their careers. We believe strongly that embracing a diverse workforce not only enhances Zillow Group’s workplace culture but is key to our success as a company. We recognize this commitment takes meaningful action because, for us, focus on diversity and inclusion is a way of doing business. We are always striving to do more - including the creation of a new executive position dedicated to implementing initiatives focused on diversity and inclusion. As we grow, we are continually adding additional employee training and processes to ensure Zillow Group is a safe and inclusive place to work. We conduct multiple trainings, including training for every employee to address bias, discrimination and sexual harassment. If you’re willing, I’d like to hear more specific feedback from you so that we can better understand your concerns. You can reach me at: jrg@zillowgroup.com. -JR Gast, VP Client Experience.
      Viewing 40 - 42 of 2,504 Reviews
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      Glassdoor has 2,690 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.