Zillow reviews

3.4

54% would recommend to a friend

(2,504 total reviews)
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Jeremy Wacksman

57% approve of CEO

49% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Dec 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Name Recognition, Decent benefits, That's all

Cons

I'm shocked the company has such a high rating. first and foremost, when being recruited they will lie to you. They mentioned to me that you get $150 towards your monthly expenses such as cell phone. Once I started that was a lie. You get nothing towards it. They also mentioned this being a salary position. It is a hourly position. Quotas are rising although the company faces a availability issue. Everything is sold out. Quota rises but you have nothing to sell. The company moves shady, so everyone you attempt to sell to absolutely hates zillow. Agents do not like the company because although the company has said they want to help agents, every single company move made seems like they are trying to get rid of agents. There is no such thing as a easy sale. You can hop on the phone with someone who is very interested, once you look at the area they are interested in, 99% of the time it is sold out and you get nothing. Churn and burn type of role. 100+ cold calls a day. Call center vibe. Mediocre training, 2 weeks of training then you are thrown to the wolves and expected to sell. THIS IS NOT A ROLE I WOULD TAKE AGAIN. This company is moving shady, lying to employees, laying large amounts of people off. It will be a mistake working here. Trust me. Weigh out all of your options.

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Zillow Response
4y
Hello, This is Travis Jensen, Director of Recruiting. Thanks for your feedback. We do have a very competitive sales team and we do take pride in hiring the best candidates for the role. I am sorry you had such an experience, we are taking steps to improve our recruiting process as candidate experience is our top priority and this is one of our core values. I appreciate you bringing this issue to our attention. --- Travis
3.0
Mar 8, 2020
Recommend
CEO approval
Business Outlook

Pros

- Great benefits Med, stock, 401K, Dental, Vision -Great opportunities to learn and grow with Linkedin classes, manager trainings, conference budgets etc. - Direct manager is great and supportive when needed - Collaborators are skilled and eager to work together to get the work done

Cons

There are a lot of typical tech company problems and some that are unique to Zillow. - Hours: expect to work 50-60 hours, not 40 - Not family friendly - Turnover is high even for tech - Firings are common - Fast turnarounds with lots of churn on work - Teams are overextended and sometimes, unhappy - Lots of production, not a lot of creative work - 4-6 hours of meetings a day leaving little time to design - Too many meetings. This is a big one. Here is the typical approval process: A project will need to be approved by your manager (very typical and necessary), then in a separate meeting, pitched to your mgr's mgr (no problem), and in a separate meeting, pitched to your mgr's mgr's mgr (am I in the movie Office Space? Why can't this be in the same meeting?), then pitched to stakeholders all in the span of 2 days and incorporating all mgr feedback along the way. This happens about 3 rounds a project and never happens in the same meeting. After that, it's simple math. You must schedule 4 separate meetings for each of the 3 rounds of feedback, that's 12 meetings for a month long project. Let's say you are assigned to 6-10 projects. That's conservatively, 72 meetings for 6 projects a month divided by 20 working days which equals 3-4 mgr meetings a day plus all the normal manager 1 on 1s, team meetings and company meetings. That's why you're in 4-6 hours of meetings a day leaving 2-4 hours for design.

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Zillow Response
6y
Thank you for your years of dedication to the company and your teams. As a 5 year veteran, you have seen a lot of changes, and right now, we're in the midst of one of the biggest changes yet. There are both exciting and challenging things ahead, but this requires new ways of doing things and working together. Specifically, as we move fast and work hard, efficiency is key. I encourage you to address this within your team and be vocal about solutions, especially given your strong relationship with your manager. Efficiency must be a priority across the company and we all need to be open to ideas here and respond. Please reach out to me at dans@zillowgroup.com if you ever want to share your thoughts. - Dan Spaulding
1.0
Oct 23, 2019

I wouldn’t work here

Recommend
CEO approval
Business Outlook

Pros

My hours were good. Nice view from building

Cons

Management doesn’t care about the views of all employees. Managers view opinions of younger employees over those older than 30. Change is not their friend. It’s like working in a high school. Clicks everywhere and too much unneeded drama. More money is spent on snacks than promoting a good working environment

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Zillow Response
6y
Sorry your experience with us was not a positive one. The company is going through a fair amount of change as we evolve new business models and launch new businesses. That change can be disruptive, and I do believe we are approaching that with careful thought on how it impacts our employees and culture. Everyone’s opinions are valued and there are many avenues for ideas, opinions, comments and questions to be offered and discussed. For those current employees who are reading this and find yourself concerned or feeling like your ideas and opinions are not heard or valued, please reach out to your manager, VP or others on the exec team. I am always available to help. - David Beitel
Viewing 37 - 39 of 2,504 Reviews

Glassdoor has 2,690 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.