Zillow reviews

3.4

54% would recommend to a friend

(2,510 total reviews)
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Jeremy Wacksman

57% approve of CEO

48% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
5.0
May 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Zillow is a great place to work. Great culture, great CEO, and lots of free snacks and perks. Employees are friendly to each other. Plus, there are Hackweeks to try whatever we like.

Cons

Lack of organizational level standard (maybe a not a totally bad thing) : Each team tends to do thing with a bit of their own culture. Some teams are more strict while some teams are more chill. Some teams are more old school while teams some are more innovative. Pay level is okay but not as competitive.

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Zillow Response
10y
Thank you for the kind words and I’m glad you like it here. I would agree there are differences between the teams just like the work they are doing is. However, you bring up a good point and I’ll look into that more. As far as pay we always try to remain competitive and because of that we reassess compensation companywide every year. – Justin LaJoie, VP
2.0
Apr 6, 2016

Few Huge Positives, Many Negatives.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good starting pay for new employees. Very aggressive commission structure with a potential to make a lot of money . Work hard play hard atmosphere. They like to party. No micro managing and you can set your own schedule. Provide leads. Great benefits. Have a very knowledgeable veteran staff. Quick turn time on loans. This is a great place to make money if you already know the mortgage industry.

Cons

The training is a joke. High employee turnover rate. The provided "warm leads" are not the best quality. Most of the leads won't answer and have already been called many times by other lenders. Many of the leads who answer are not open to discussion or do not qualify. Learning resources are scarce. The overall culture towards training is negative and many people are annoyed when others ask questions. The compensation recieved for a team leader's personal success highly surmounts the compensation received for the success of the team that he or she is responsible for. They don't really care if you succeed. The cultural importance of providing good and fair products for customers varies greatly depending on the loan officer. The work to life balance is terrible. They expect you to work a lot and those who are successful work around 55-60 hrs a week.

5.0
Apr 5, 2016

The American Dream Realized

Recommend
CEO approval
Business Outlook

Pros

I had no idea how much a job could positively change the very life you live, until I started selling for Zillow. The reason why is simple, there is opportunity here. As a career salesman, I couldn't ask for a better company to represent and a better product to sell. I represent a company that is true to their ideals and takes employee satisfaction very seriously. I sell a product that can REALLY enhance a persons career potential and is a force that benefits millions across our great nation. As the company grows, I feel like I am growing with it. I love being involved in a company where there is so much innovation and change as time progresses. There is always another challenge and therefore, it never gets boring. The reason I titled this "The American Dream Realized" is because Zillow has finally given me the platform and tools I have been looking for to start making a great living. A great living of course must be earned. All anybody can ask for is a fair environment where excellence in rewarded, and the inevitable struggles are dealt with compassionately from superiors and colleagues. Everyone is in it together and they are willing to help each other succeed, despite the underlying competitiveness that is natural in the sales world. To feel that I'm genuinely being compensated based on the work I put in, is the one of most empowering and exciting experiences I have ever had in my life. I care for the people that I work with at Zillow, and I feel they care about me too. It's just simply a pleasure to be here.

Cons

I've been around for less than a year, and clearly it is too early for me to come up with anything. Sometimes the cold brew runs out which is a huge bummer, but that's a first world problem though.

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Zillow Response
10y
Thank you for the glowing review. The professional, financial, and personal opportunity we have here at Zillow Group is world class. I am glad to hear you are as excited about our opportunity as I am. Your assertion regarding the competitive nature of a sales environment is completely accurate. We pride ourselves in driving a healthy data meritocracy where top level performance is rewarded and peer success is celebrated. Our business is built on integrity and teamwork. I am glad you see that in practice among your peers and managers. Like any other endeavor, ours is one that can continue to innovate and improve. If you have suggestions along those lines, feel free to pull me aside on the sales floor or email me at stevec@zillow.com. Thanks again for the feedback. Steve Capezza, Senior Director – Orange County Sales
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