Zillow reviews

3.4

55% would recommend to a friend

(2,504 total reviews)
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Jeremy Wacksman

58% approve of CEO

48% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jun 17, 2020
Recommend
CEO approval
Business Outlook

Pros

The benefits and work/life balance

Cons

Given the recent coverage of racial injustices across the nation, I think that it is imperative for me to share a story of when I worked in the Zillow office in Denver last year. Zillow Group is a company that heavily promotes its level of diversity and inclusion; however, it is also the first company where I witnessed racism firsthand that was ignored by upper management and also the first company I worked at where several racial incidences were known to have occurred amongst its employees. As a person of color, I was followed from inside of the company office to my friend’s car by a Caucasian employee. As I began to drive away, this employee physically stopped the car and began to question me about who I was and why I was in the office. They wouldn’t let me leave until I answered them claiming that they didn’t recognize me which is hardly surprising given that there are several hundred employees working in the office with tens of new employees starting each week due to turnover. I was extremely shaken by this event and informed HR of the incident. Having spoken to 2 people in HR, both said that they didn’t believe it was racially motivated but was likely triggered by previous security issues. Firstly, I had never heard of this happening to my white counterparts nor should a company allow for its employees to police others and follow them to their vehicles. I did not pursue the issue further as I felt that my concerns were being ignored and that , as a person of color, I was made to feel as though I had just “misinterpreted the events” or at least, that’s what I was told. This is exactly why people of color don’t report these incidences and feel like their concerns aren’t heard. Towards the end of my time there, I had heard numerous stories of racism being rampant among its staff in Denver. I do know specifics; however, these are not my experiences to tell. Overall, I was extremely disappointed with how these issues were addressed and hopefully the Denver Office will make changes to provide a safe environment for its employees where you are not accosted by coworkers, minority or not, and for it to be blamed on “prior security issues”. I mentioned this during my exit interview, but based on my experiences, I have no doubt it was never addressed.

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Zillow Response
5y
Thank you for sharing your experience to us. We have zero tolerance for racism or discrimination of any kind. I see that you have decided to move on from Zillow but after reading about your experience; it warrants a closer look. If you'd be willing to discuss this with me privately, I'd like to hear directly from you at dans@zillowgroup.com. I wish you the best in your future endeavors and hope to hear from you soon.
3.0
Apr 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Zillow has been a a great company to work for and from am executive level they are handling the COVID-19 crisis the best that they can. They are keeping employees updated and informed.

Cons

First and foremost management doesn't trust employees while they are working from home. The constant check ins, daily reports and hours of meetings a day make it impossible to get your job completed. Second of all, there is obviously a fear that we are not going to hit our revenue for the quarter and the pressure is intense. They want us in meetings all day but also to push as hard as possible to be doing our most. This is causing a horrible work from home experience. I feel like management is forgetting that we are having to work in uncharted territory and are expecting business as usual. I don't have time to eat let alone to get up and stretch. I'm so stressed I can't function when I'm not working and I'm having burnout. We are working our hardest and doing the best we can.

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Zillow Response
6y
Thank you for review - teams are working hard to adapt to this environment and there will be bumps. We take all feedback seriously and will follow-up. If you would like to connect directly please reach out to me at dans@zillowgroup.com . With our commitment to extend WFH we will continue to improve and will need your input to do so.
2.0
Oct 22, 2019

Changes for the worse

Recommend
CEO approval
Business Outlook

Pros

Perks but might get cut in the future. Free foods but might not be there in the future dues to budget cut and

Cons

Employee morale, lack of communication, budget cut across the board, high turnover rate. The executives used to be very communicative with the employees on a quarterly and annual company meeting as well as company email. However, with the new CEO and CFO, there are dramatic negative changes to the company cultures and the employee morale has gone down dramatically. For once, there is no longer budget for team activity and department; no longer communication from the executives regarding the new changes within the company itself. Company culture has become more toxic and no longer has that tech company feel to it. All the perks have being cut across the board which lead to low employee morale and high turnover rate. Support and mentoring programs are no longer matter.

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Zillow Response
6y
Thank you for sharing this feedback. I’m sorry to hear you feel morale changed with recent leadership changes. Since my entry, my leaders and I are experimenting with new ways to communicate within Finance about how our roles impact the success of Zillow. Specifically, we’re focused on bringing the team together in All-Hands meetings, holding open fireside chats with key leaders (I held my session earlier this week), leveraging skip-levels to hear constructive feedback, and participating in our Learning & Development trainings. We are excited about the traction we’re getting, but realize change is difficult and communication from leadership on the “why” behind the change is crucial. If you’d like to discuss your circumstance in more detail, please reach out to me at allenp@zillowgroup.com. – Allen Parker
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