Zillow reviews

3.4

55% would recommend to a friend

(2,504 total reviews)
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Jeremy Wacksman

58% approve of CEO

48% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Sep 6, 2025

finger pointing and lack of guidance

Recommend
CEO approval
Business Outlook

Pros

Competitive benefits, opportunities for travel for team bonding, great collaboration and culture when in large groups, great project opportunities with the guaranteed success of a large company

Cons

In smaller group settings, there’s a ton of gossip and mean spirited discussion. The culture behind close doors is very toxic. I’ve never been in a company where people arnt friends with at least a few colleagues. People will not hesitate to throw someone under the bus and do so directly to leadership. I’ve seen small inconsequential mistakes become huge talking points against individuals and travel through different departments. Rare that someone will stick up for a colleague when this happens but instead will use the moment to cover their own mistake. Managers don’t seem to understand how to guide and empower employees - yet will micromanage. There’s a lot of “I don’t know what your should be doing but you need to do it right now” from managers. Then a lot of “why did you do that?!” in response. Leads to cross functional budget and planning disasters. And again, leads to people throwing others under the bus. The culture discourages small talk. I’m certain that my direct manager doesn’t know a single personal thing about me - not the pets I have, if I have a partner, the city I live in, not a single hobby … and I’ve been at this company for 3 years now under the same direct manager.

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Zillow Response
9mo
Thank you for spending time writing this review. It’s disappointing to hear that your experience doesn’t reflect the culture we aim to create. While we know no workplace is perfect, it’s important to us that our values show up in real, everyday ways. Your review helps us see where we’ve fallen short. If you're open to a longer conversation, please reach out to careers@zillowgroup.com. Or, you may report a concern anonomously through AllVoices.
2.0
Mar 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Outside of the People Org- business partners are a joy to work with! Solid and competitive benefits (outside of compensation)

Cons

There are so many changes and a large exodus happening across the company. Unfortunately in the recruiting org, there are not enough resources or strong leaders in place to help make the changes needed. What you read on Blind is true- there is toxic leadership in place that are destroying the team and culture that attracted many of us here in the first place. Many of us are passionate about the Core Values, Doing the Right Thing and interviewing representative slates to bring new people on board. But over the past 3 months- I have had Director level leadership ask me to bend the rule, hire people without interviews and ignore pay levels to bring people on board. When the issues were raised to HR and leadership- nothing was done expect to remove the whistleblower from the roles in question. The company and team that I fell in love with in Recruiting at Zillow no longer exists.

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Zillow Response
4y
Hello, Thank you for your feedback - please know we take every comment seriously and your review is very concerning. It has always been my commitment and practice that we act with integrity at every turn, and have always encouraged our team to speak up if they see something that isn’t upholding our values in any way. We do not condone skipping interviews or bending rules. This is the first time I have heard of this and will discuss with investigate with my leadership team to get the full picture here. If you are a current member of the team, I would encourage you to consider connecting with me directly. The well-being and culture of our team is of the utmost importance to me and hearing any information indicating otherwise is something I want to understand fully. While I value Glassdoor as a mechanism to provide anonymous feedback, I also encourage direct communication so I can best address the issues, if present, head on. Thanks again. Annie Rihn VP, Recruiting
5.0
Aug 12, 2021
Recommend
CEO approval
Business Outlook

Pros

1. Competitive pay, excellent benefits (no cap for SDEs on PTO, health coverage, signing bonus + annual "merit" increase raise) 2. Great culture. I would say people in engineering (or around it) are generally nice and/or helpful and motivated. You know you're working with smart people but you'll still almost always able to find someone who's willing to help, or something to get involved in to network with or meet nice people with common interests. Stuff like getting involved in affinity networks feels encouraged, although sometimes there's a struggle to balance time and work like anything. 3. Excellent work/life balance. This depends on your team and manager, but executive leadership encourages it and in all my time at the company, this has generally been met. I feel able to take advantage of this and sign off when I need to. Generally my coworkers will respect that. 4. Almost every time a major event occurs, ZG will address it from leadership. Whether it's the "Racism has no home here" callouts and actions in response to BLM protests, natural disasters occurring in the states, or handling the pandemic with an early full-time WFH response, it feels good to work at a company where leadership seems to push for true transparency, instead of sweeping major political issues under the rug or treating employees like disposable workers. Leadership is aware and acknowledges the importance of personal lives outside of work which was HUGE during the pandemic. I'm not a parent, but there was a struggle across the company with the work/life balance - which we know because they took polls and showed results at meetings. It felt acknowledged and that even when the company isn't solving something, they're actively working on things where employees are taken care of. It took a long time to finalize when we'd be back in the office and what that meant, but the decision to move full-time remote for most workers felt like it took employee feedback into account. They care about retention and consistently get culture awards and I think those things are true.

Cons

Depending on what team you're on (like any company), you might get a bad manager and/or team that doesn't fit you. This heavily impacts how your team does things because although there's a bigger push to standardize things, there's a lot of fragmentation on how to do things - whether it's process or implementation. That comes with pros and cons, especially as the company continues to grow. I've had both bad and good experiences with teams, although I felt mostly supported when it came to moving teams. Some legacy work, though again it depends on your team. Some teams are working on all cool, brand new stuff. Some are stuck in legacy work that's no fun. More work still needs to be done across equity and diversity at the company. It feels like the company is a few steps along in this area - gathering data, discussing importance and establishing it in core values for culture, having paid positions in leadership to address equity and belonging, etc. But there's still so much work to be done across gender, race, LGBTQ+ and other underrepresented groups. It's talked about and "valued" but despite the awards we've gotten for diversity, it feels like a low bar. Like we've hired some people (more than the tiny average at other companies), but how much has been done beyond that and talking? For instance, how much is career leveling and guides catered towards a certain demographic? I've been through a lot of reorgs. Not that people are getting fired, but so much is changing in the company over the years. I'm curious to see how full-time remote and all this hiring impacts our overall culture.

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Zillow Response
4y
Thank you for taking the time to write this review. I am replying here so that you know I have read it, and your opinion has been heard. Please reach out to me any time if you would like to dive into any of these topics further. David Beitel, CTO
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