Zillow reviews

3.4

54% would recommend to a friend

(2,507 total reviews)
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Jeremy Wacksman

57% approve of CEO

46% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Apr 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Fully remote, which is great when you're working 10+ hour days Decent benefits, though good luck actually using your PTO If you're in the right region (read: Central), you might enjoy more "flexibility" than others PTO accrues fast—probably because you'll never take it while trying to hit quota

Cons

OTE is far below what you’ll see in similar tech sales roles Quotas are designed for superheroes—only about 10 out of ~140 reps hit them regularly enough to earn full commission You’re stuck with a set book of accounts, even though the unassigned ones are more likely to convert (including previous clients, who reps aren't even allowed to call) There are clients actively paying for advertising, but if they add to their spend via self-serve, no one gets credit—so revenue is being generated, just not for you Deal ownership is strictly enforced—unless you’re in the Central region, where it’s more of a suggestion. Reps close deals out of region with zero consequence while leadership shrugs Management is inconsistent at best. Most have never sold one of the two main products (Showcase) and have no experience in this exact sales model—yet somehow, you’re expected to figure it out Forget taking time off. Over half your opportunities come from inbound leads, so any PTO means missed commission and falling behind Leadership seems out of touch with how bad morale really is. The answer to everything is “more activity,” even though reps are earning less and working harder. Still no spiffs, no incentives, just pressure Performance expectations vary wildly depending on your manager. One team might lose a rep after a few bad months, while another keeps them indefinitely. There’s no consistency—just vibes

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Zillow Response
1y
We’re truly sorry to hear that your experience is not meeting your expectations. We are committed to fostering a supportive environment, and your feedback highlights areas where we can improve. We appreciate your honesty and would like to learn more about your experience. We strongly encourage you to raise your concerns with your HR Business Partner or via our anonymous reporting platform. Detailed information about reporting these concerns is available on the company intranet.
2.0
Mar 7, 2025
Recommend
CEO approval
Business Outlook

Pros

It was good in the beginning. I felt a sense of pride working at Zillow, as that meant I could help people find their homes. I felt I could make a difference by presenting new ideas that could help move the needle.

Cons

Constant changes and constant reshuffling of vision. Once you think the new vision is for the long-term, it changes in a few months and you have to click on the restart button. Additionally, there's been a handful of layoffs, where individuals whom I considered a backbone were let go but those who were the bottlenecks stayed put somehow. It was impossible to get things done. You were responsible for "keeping the lights on," but you were expected to come up with new ideas. However, once you present those ideas in briefs, you're bombarded with back-and-forth questions of "What about this? and "What about that?" Even the structure of how to fill out the brief confused the entire team, as one person would do it one way and another would do it another way.

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Zillow Response
1y
Thank you for taking the time to share your experience. We sincerely apologize for any negativity you may have encountered. We understand and acknowledge your frustration. Your feedback is highly valued, and we are dedicated to taking the necessary steps to prevent similar issues from occurring in the future. We’d like to learn more, so if you’re open to emailing us, please reach out to careers@zillowgroup.com. We appreciate your contribution in helping us create a more positive and supportive employee experience.
1.0
Jul 1, 2024

Slave Ship

Recommend
CEO approval
Business Outlook

Pros

Base pay, incentives, culture and diversity, ongoing training and support.

Cons

Immense and crippling stress, micro management, constant performance reminders that if you don't meet, you will be terminated. At Zillow, you're just a mule for the shareholders, don't be distracted by all the fun an bro culture. The second you under perform you are kicked out effective immediately. You also have to call agents who are bombarded with sales calls from a bunch of other product lines under the umbrella. It's overwhelming to the prospect and the employees catch so much heat for the constant outreach.

Viewing 124 - 126 of 2,507 Reviews

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