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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      53% would recommend to a friend

      (2,508 total reviews)
      avatar

      Jeremy Wacksman

      56% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      2.0
      Jan 29, 2020

      Sales Executive - Irvine

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Food Fridays, unlimited drink/snacks. They draw you in with the "amazing culture" "opportunities for growth" but when you get there you see the real truth. Literally saw the reality after training.

      Cons

      Micromanagement to the tee, hover over you to make calls. We get it, it's our job to dial so stop hovering. Miss 3/5 months and you are gone. Its a factory farm of employees. Everyone is a number. People get axed right and left. There is a reason why everyone moves seats at months end because they fire people. There is a reason why the veterans there don't really talk with new hires because they know they most likely will be gone in a few months. Very interesting dynamic. All leads have been called so much that realtors hate Zillow marketing calls.

      avatar
      Zillow Response
      6y
      Thank you for taking the time to write this review, based on your experience as a Sales Executive. As you mention there are a lot of office perks that come with the role here at ZG and I’m glad you enjoyed them. When you mention micromanagement, specific to dials and missing quotas, that is clearly not the way that we want our leadership style to be perceived. Our team takes great pride in a servant leadership style and we focus on empowering our team as much as possible. This does not sound like it was the case based on your review and I want to hear more about what you experienced during your time here so we can improve. High activity, effort and output are a key ingredient to being successful in a revenue-based role but that should not mean hovering over your shoulder. Lastly, around your comment regarding attrition, this is not in line with what we see in the Orange County office. The retention on our team is very high over the past 6+ months, and we’ve invested a lot of resources in our sales productivity tools to help our team become more effective and efficient. As I mentioned earlier, I would like to hear more about what you experienced so please feel free to email me at brandoni@zillowgroup.com. Best of luck to you in 2020 and your next opportunity. Brandon Inouye - Senior Director, Premier Agent Sales
      4.0
      Dec 9, 2019

      Good, but political as of late. Will update.

      It support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits, excellent tools, free snacks and coffee, good healthcare and stock options. Corp app infrastructure is solid. People are usually helpful and supportive when you have questions even across orgs.

      Cons

      Zillow 2.0 is driving people far too hard. There is a tangible change at the company toward tighter budgets, which has resulted in significantly more workload per person without wanting the spend on appropriate staffing levels. (While the equity and belonging team is doing great) I also feel more expendable as Zillow 2.0 moves forward. Despite transparency being a core value, management in my org makes major personnel decisions without opening positions to the whole org, causing employees at other sites to be left behind and the whole process to become very political and unfair. Transparency is only valued on a technical level, not a people level in my org. Politics have frequently influenced decisions about major systems changes, and when to spend budget even when the equipment is badly needed.

      avatar
      Zillow Response
      6y
      Thank you for taking the time to write a review, as you know we are moving fast in our transition to Zillow 2.0 and I realize that this pace can sometimes be challenging. The 2.0 model is driving more analysis of our spend however we continue to grow our team and increase the investment in our technology stack annually and while we always strive to post roles internally, we can continue to improve on our transparency. I appreciate your feedback, if you would like to discuss more, please feel free to reach out to me directly. -Toby tobyro@zillowgroup.com
      3.0
      Jul 3, 2019

      Great company; Poor Sales Environment

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outstanding Benefits There are worse places to work Financial Opportunity (If you’re good) Some nice people Great work life balance Great culture company; but not on the sales floor

      Cons

      “Never good enough environment” Management, while nice, is questionable. There is a A TON of change and turnover. An absolute TON, which is concerning; Especially when it’s a Vice President in the office. Cliquey environment with certain groups in the office “Fake” tech environment- the sales area is equivalent to a call center. It’s frowned upon to take breaks and you’re not encouraged to leave your desk, regardless of your performance. The product is overpriced in certain markets. There aren’t many individuals who have been here more than 2 years There is no HR person in the office; I believe she quit

      avatar
      Zillow Response
      6y
      Thank you for taking the time to write a review. We focus quite a bit on creating a great financial opportunity, delivering on fantastic benefits and enabling a healthy work/life balance. I am glad to hear that focus is reflected in your experience. Regarding some of the areas you cite as opportunities, change is a constant in the business of real estate, technology, software and high growth businesses. Zillow Group happens to be involved in all of those and more. Therefore, as a sales professional representing our business, that is something you sign up for when you join the team. One outcome of changes in product, go to market strategies, sales organization design and leadership (all of which you would have experienced as an Account Executive in New York the first half of the year) can be turnover. Sales professional success and retention is of utmost importance to our team. It is a constant focus. Unfortunately, we have seen greater degrees of turnover as of late but we will see that turn around as we progress thoughtfully into what is a very bright future. The feedback on transparency is very useful. We have started "Ask Me Anything" sessions in each of our sales offices, which will run at least once a quarter, designed to keep the team aligned on our business strategy/progression. Regarding leadership and the sales floor environment, we are a team that strives to deliver a culture of accountability, collaboration and creativity. It sounds like your experience counters that focus. I would love to hear more so if you have more to share please email me at stevec@zillowgroup.com. Thank you again for the feedback and best of luck with your future endeavors. Steve Capezza - Vice President, Zillow Premier Agent Sales
      Viewing 211 - 213 of 2,508 Reviews
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