Zillow reviews

3.4

53% would recommend to a friend

(2,508 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Jun 5, 2019

Work here!

Recommend
CEO approval
Business Outlook

Pros

-career development is priority -leadership is best of the best, truly. Sure you’ll encounter managers that may not be great, but typically, they are fantastic. -benefits package is great -I do actually feel like my work is valued -I’ve grown and learned more in my tenure at Zillow than 6+ years at another company/field -people people people

Cons

-they move fast. Sometimes it’s a giant mess and leaves a lot of people in the dust. -sometimes management is so caught up in their stuff that they barely notice their team

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Zillow Response
6y
Thank you for taking the time to write this review and for your valuable feedback. We are very focused on both career development and leadership so it it makes me especially happy when employees feel the benefits of our efforts. As for our speed, yes, we do move fast. Very fast. BUT that is one of the truly unique things about Zillow - we are never standing still. It is definitely an environment where those whose thrive off of change are best suited. There are always new learnings and experiences to be had. Susan Daimler, SVP Premier Agent
1.0
Oct 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Good brand recognition in the industry

Cons

Capped commission program Lead distribution system Managers are awful do absolutely nothing all day long and are only there for punitive purposes.

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Zillow Response
7y
Thank you for the review. We are certainly proud of the brand the team has built and its recognition within the industry. Regarding the sales commission program, it is an uncapped one. Regarding our leadership team and our sales tech, I would love to hear more specifics about where you see opportunities for us to improve. We made quite an investment crafting and implementing our Leadership Principles, which certainly are not reflected in the sentiments you shared. We are always looking to improve our sales tech; so, I'm interested in hearing your thoughts. Please feel free to reach out to stevec@zillowgroup.com, if you would like to add more. Best of luck with your future endeavors. Steve Capezza - Vice President, Premier Agent Sales
5.0
Jul 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Zillow is already one of the best tech companies you can work for, and they are always striving to be even better. They treat their employees like responsible adults (discretionary time off, rare after hours work, etc). Zillow is also great because it allows you to grow your career the way that you want to; you aren't forced to take a management role to progress.

Cons

Some of the release / engineering processes can be frustrating. Also, I disagree with the way they've historically chosen development managers. That being said, that's another area where I think Zillow is trying to improve.

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Zillow Response
8y
Thank you for your comments and feedback. I am glad you are enjoying working at Zillow and experiencing many of the things that make Zillow Group a great place to work and built a career. I agree that we have more we need to do to make the release and development processes more efficient and hassle free. We've been making significant investments in this area over the last few years and we are seeing those improved tools and procedures helping. If you see other things you think we should be doing to help accelerate, please let me know. Some of our devs have enjoyed Velociteering to help make a more sizable impact on the backlog. That said, we have continued to increase the release frequency of our main release vehicle as well as increase the number of "on demand" releases throughout the week. Again, more to do, but good progress being made. I'm sorry if you have experienced a Development Manager who is not meeting your expectations. He do prefer a promote from within approach, and many of our managers are new managers. With increased training that we provide, I am seeing good growth in these new managers. If you have constructive feedback on any of our managers, please pass it on. As you know, we encourage peer and manager feedback to help provide insights into these experiences and room for improvement. Again, thanks for the feedback and all you are doing to help Zillow succeed in our mission.
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