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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      54% would recommend to a friend

      (2,507 total reviews)
      avatar

      Jeremy Wacksman

      57% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.8

      Senior management

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Nov 3, 2014

      "Yes men" succeed. Run by spineless leader

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Snacks. Not everyone there is bad. They have bathrooms. The office views are beautiful. The holiday parties are fun.

      Cons

      The CEO is nothing more than a PR puppet. The real decision maker is the CRO. Whatever he says goes. Core values of the company are nothing more than a recruitment tool. They are not honestly followed. People who don't do jack, don't get let go.

      avatar
      Zillow Response
      11y
      Ouch. This one hurts. Obviously, I disagree with your opinion, but you are certainly entitled to it. I run Zillow transparently, honestly, morally, and efficiently. I care deeply about our employees, our users, and our advertisers. I'm sorry you have such a bad impression of our company. I hope you find another company to work for that is a better fit, because if you are this unhappy here, it's not good for you or for your colleagues for you to stay. I can't figure out what decisions we've made in 2014 that you are so upset about. I am extremely pleased with the year's results and with how things are going. I think our core values are reflective of our positive work environment and our strong corporate culture. Again, I'm sorry you are so unhappy. I hope you find a better fit elsewhere.
      3.0
      Oct 16, 2014

      Work to live, don't live to work

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      You CAN make 100k first year The product you are selling CAN change lives and work for your clients Upper management (executives) seem to care about the employees - local management does not This is a great first job in sales (they will hire anybody) - if you can succeed at Zillow, you can succeed anywhere You will build relationships with outstanding people all across the country If you are one of the few, you will be fast tracked out of inside sales (12 -18 months)

      Cons

      LOUD - you will have people screaming, cheering, clapping, noise makers, loud music, etc ALL DAY EVERYDAY Its a non stop pep rally and the farthest thing from a professional sales environment you will ever see. Revolving door - 90% turnover - don't believe otherwise 35k base salary Long hours - expect 10-12 hours a day to succeed for your first year - sometimes more Job outlook - This job never gets easier, don't believe the hype. You will make even more calls tomorrow than you did today. There are 200+ sales reps calling the same zip codes, talking to the same agents, about the same product day after day. Call time - you are REQUIRED to TALK 210 minutes everyday (no, the phone ringing doesn't count towards it) You will be expected to hit this number every day. Skip lunch, come in early, and stay late but for gods sake don't miss call time. (this correlates greatly to the 90% turnover). You will be told to stand up constantly. Some managers will even take your chair away from you. You will be discouraged from ever taking time off. Management pretends they need advance notice to take your PTO. They will railroad you if you are sick and expect that you work anyway. You will sell terrible advertising packages because you have a quota to hit. You know its not worth what it costs but you'll sell it anyway. (This is a flaw because the product can work well when sold correctly)

      avatar
      Zillow Response
      11y
      My name is Doug Slotkin and I run the Inside Sales group at Zillow - thanks for taking the time to pass along your feedback - I'd like to address your comments: • You're absolutely right in that people can and do earn $100K in their first year of selling. For many people this is a great first sales job but we also have top professionals with 5, 10 and 20 years of sales experience, who've grown, thrived and built amazing books of business at Zillow. • I believe that if you polled our sales people, they would say that all of our managers care deeply about the success of our people (Not just upper management) • The sales floor does get loud, mostly from our people pitching, closing and celebrating their teammates success. • While we don't publish our turnover rate, it is far less than 90% - we're always working to improve the success rate of sales people but the fact is that this position is challenging and not right for some people - we hire a lot of folks who are new to sales and sometimes, we come to realize that the role isn't a good fit. • Talk to anyone who's been at Zillow for 6 months + and they will tell you the job does get easier because your current clients see success and buy more once they've seen ROI. In my experience, Zillow is right at the top in terms of client success and therefore a big chunk of our business comes from current clients who buy more from us. • The requirement is 3.5 hours on the phone in an eight hour day - we believe this is a reasonable standard and the reason it exists is because we know that in order to be successful in the role, you need to build a pipeline that's sustainable. • No manager prevents his or her people from taking lunch, makes you work when you're sick or requires that people work 10-12 hour days - please let me know directly if you're experiencing otherwise. • We provide extensive training on how to sell the right way - by setting expectations such that Zillow is in position to over-deliver. I understand from your comments that you believe we can do things better and I am very willing to discuss specifics with you on how we can improve. Doug Slotkin Dougs@zillow.com
      3.0
      Oct 6, 2014

      Good company, good people, boring job.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food, nice people, nice offices, room for growth, nice benefits, stock options, decent training program.

      Cons

      Can't speak for other departments, but sales and account management is dull. You're working in a call center - talking to real estate agents, having the same conversation ALL DAY LONG. Team leads are supportive and my manager was a nice guy, but if you don't enjoy being on the phone and want more action in a job, this isn't for you. They watch you more than you think and the first month is really more of a trial run - come in early, stay late, take a short lunch or you're sacked - simple as that. If you're in sales, prepare for a grind - if you're good at it, theres money to be made. If you're not - pack your bags. Account management - don't get used to a lot of money - you won't make it. Enjoy talking to real estate agents and having the same conversation every day all day. Your headset and free popcorn will be constant companions.

      avatar
      Zillow Response
      11y
      I run the Inside Sales org at Zillow and thanks for taking the time to review your experience. I'd like to address your concerns: • As with any job, there is a certain amount of routine that's required but I think our people would tell you this is one of if not the most interesting sales jobs out there because: 1) The product works and when we sell to the right real estate agent, the ROI is there and the feedback we get from happy clients is hugely satisfying. 2) we're constantly improving our product and systems so there are lots of learning opportunities that help our people improve and grow. 3) every real estate agent has a different story to tell regarding his or her business - the sales process starts with understanding these unique businesses and offering a solution that meets the agent's needs. The sales position calls for people to work 8 hour days and we don't micro-manage people's schedules - that said, we do manage our people to make sure they are getting enough sales presentations every day to be successful. If you have specific ideas on how to improve the sales role at Zillow, I'd be happy to speak with you. Doug Slotkin Dougs@Zillow.com
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