Zillow reviews

3.4

53% would recommend to a friend

(2,508 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Co-workers are wonderful. And I actually enjoy working with my manager. Splashy Brand name to work for.

Cons

Ever changing monthly goalposts, Claw backs, Poor senior leadership that is extremely out of touch with the market, clients and general market conditions. Company is trying so hard to move "up market" and is firing many current long time paying customers to cater to larger teams. Also, ramming down new products that do not work functionally and charge top dollar. Churn is extremely high with clients and employees. Employee morale is at an all time low. It's really a shame. Buyer beware.

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Zillow Response
9mo
Thanks for sharing your experience. It’s clear something isn’t landing the way it should be, and we appreciate you shining a light on it. We take feedback like this seriously and would love the chance to learn more — feel free to reach out at careers@zillowgroup.com, or you may report a concern anonymously through AllVoices.
1.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Talented peers at the individual contributor level who genuinely care about the work and support one another. Many front-line team members are collaborative, creative, and committed to helping customers, which can make day-to-day work rewarding despite leadership challenges.

Cons

Senior leadership in this org is out of touch and unqualified. The VP has no experience in this type of role, is easily swayed by flattery, and often greenlights misguided strategies from those who know how to play to her ego. Recent team restructuring promoted some of the least effective leaders into more senior roles. The new head of the strategy team, the most critical retail group, is a chronic micromanager who masks a lack of subject matter expertise with pointless busywork and constant berating. The VP either enables this behavior or turns a blind eye, neither of which reflects strong leadership. Overall, this leadership team fails to inspire, misaligns with ZG Core Values, and erodes trust in the direction of the org.

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Zillow Response
10mo
Thank you for taking the time to leave a review. Your perspective matters and we appreciate you sharing it. We know that growth looks different for everyone, and your feedback gives us valuable insight into how that experience is landing across teams. One of our core values is Own It — which means being accountable for our impact and constantly looking for ways to improve. If you’re open to continuing the conversation, we’d welcome your input at careers@zillowgroup.com; or you can share concerns anonymously through AllVoices.
2.0
Jul 13, 2025

Decent Company

Recommend
CEO approval
Business Outlook

Pros

The benefits offered are exceptional, with health insurance that provides excellent cost and coverage. We also partner with one of the top fertility specialists in the industry, and you can enjoy unlimited DTO, subject to your manager's approval.

Cons

The culture within the organization has become toxic, largely influenced by the employee services organization, often referred to as human resources. This group is responsible for shaping the company culture, yet many of its members exhibit behaviors that can be quite detrimental. They tend to be accusatory and are quick to assign blame rather than fostering collaboration and seeking solutions. It is unfortunate to witness how this department drives away valuable talent.

Viewing 286 - 288 of 2,508 Reviews

Glassdoor has 2,695 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.