Zirtual reviews

3.4

59% would recommend to a friend

(171 total reviews)

Maren Kate

67% approve of CEO

57% positive business outlook

Zirtual has an employee rating of 3.4 out of 5 stars, based on 171 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zirtual employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

171 reviews
5.0
Feb 25, 2015

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working from home is #1. After that, it's great to have access to benefits, PTO, and decent pay rates. The company puts forth a great effort to create a feeling of unity and a great virtual working environment. Yes, there have been bumps in the road but the company is growing, it's to be expected.

Cons

Working virtually is a challenge in itself. You have to discipline yourself. You may work at home but it's still a real job with real hours and real clients. The work schedule is more rigid than it use to be which, unfortunately, limits the flexibility of the job.

5.0
Feb 25, 2015
Recommend
CEO approval
Business Outlook

Pros

While one of Zirtual's core values is "Beautifully Simple", there is no simple way to sum up Zirtual. To give a short backstory, at my previous job, I would work 50-60 hours a week. A job is like your second home. At that home, I was miserable, beyond stressed out, and felt about 2 inches tall. After 3 years of feeling worthless, I stumbled upon Zirtual. Everyone at Zirtual from coworkers, managers, Executives, and all the departments in between have not only made me feel like a person worthy of happiness, but also a family member (in a sense). When I had a personal injury and couldn't walk, one of the co-founders himself called me to make sure I was ok. When I stated I would figure out a way to work from bed the next day (because hey, this is a virtual position!), he refused and insisted I take the next day off to focus on my health. I can't tell you the amount of times I worked previous places and worked til I literally passed out because my bosses refused to acknowledge my own well-being over their sales. Zirtual as a whole company makes you feel worthy. There is always an ear to listen when you are having a hard time, and they don't let you forget that. Another positive is the amount of feedback given. Between training, management, and clients (not all clients though), I've received tons of feedback- something that was never given at previous jobs except for an annual review. How can you know if you're improving without feedback? You can't. Between the time I've started to this very minute, I know I've learned so much because I have proof from my peers and clients. I truly could go on all day how Zirtual has been an amazing find for my career and life. To avoid dragging this out horribly further though, other pros are: -Flexibility of where you want to work: Want to work at Starbucks? Do it. The comfort of your bed? Sure. Poolside in the Summer? Why not. -Steady work schedule: Working full time, I know what I'm working today & in 6 months on a Tuesday. You want stability, this is it. -Benefits: Health insurance, 401k, the basics. Other cool perks include being partnered with a company that offers coupons on things like rental cars, cell phone bill discounts, vacations discounts ( coupons for hotels, amusement parks), etc. The list is almost endless. -Your job follows you: Army spouses, I'm talking to you especially. Wouldn't it be nice to not have to find a new job every time your spouse got relocated? Thought so. -Bring your pet to work day is every day! Because who doesn't want to be able to cuddle up with their cat/dog/hamster/fish while they work? -Human interaction exists: You have a team of people that you work and talk with each day. They're your pod. I've made closer and better connections with some of my podmates and other coworkers in a few months, than I ever did with previous coworkers over multiple years. -Showers are optional: Yep. You read that right. -Pants are also optional.

Cons

There are two cons that are small, but still cons. 1. Pay: Compared to a traditional personal/executive assistant, it's on the low end. However, factor in not driving 40 miles to and from work, not eating out for lunch, and all the really great benefits, it's not terrible. Still could be a little better though. 2. Shift flexibility: While I mentioned a stable shift is awesome since I know what I'm working each day, it'd be great if there was a little more flexibility during the day. If I wanted to take a longer lunch, I'd like to know I could make that up later, rather than trying to rush to and from a takeout restaurant within an hour.

1.0
Feb 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Working from home was a major plus. I enjoyed the flexibility and the pay was fairly good in the beginning. Most of the clients I had the pleasure of working with were truly great people. The work culture was outstanding. I felt valued in those early days and enjoyed getting to know all of my interesting coworkers.

Cons

Once Zirtual switched over to "Zirtual 2.0" everything went downhill. Fast. The pay became abysmal and the flexibility disappeared. The company seemed to have little interest in the happiness of their clients or their employees. The entire system devolved into a chaotic atmosphere where the rules were constantly changing and and ZA roles and responsibilities were shifting on a weekly basis. They ask for feedback frequently, stating that it is how they "grow" as a company, but there is also this ever-present mentality that if you are not a Zirtual cheerleader you will just be making matters worse. None of the feedback can be provided anonymously, and therefore I find it hard to believe that all of the feedback they receive from employees is 100% honest. After a while it is clear that your feedback is worthless to those in charge. Behind the scenes ZAs talked frankly with one another about their confusion over policies, dissatisfaction with pay, and extreme levels of stress. You have no control over the clients you are matched with. While in most cases (in my experience) the clients are easy to work with, there are clients who are unrealistic, demanding, rude, egotistical, and petulant. Once you are matched with a tough client it is next to impossible to convince the company that the client is "abusive" enough for intervention. Even if someone does step in to help nothing is done to remedy or mend the situation, you are simply made to look inept in the eyes of that client, and the client is then handed off to another poor unsuspecting ZA. When you evaluate the other virtual assisting options out there, working for Zirtual just doesn't make sense. There are several similar companies out there that treat their employees with respect and compensate them fairly.

Viewing 148 - 150 of 171 Reviews

Glassdoor has 213 Zirtual reviews submitted anonymously by Zirtual employees. Read employee reviews and ratings on Glassdoor to decide if Zirtual is right for you.