Zirtual reviews

3.4

59% would recommend to a friend

(171 total reviews)

Maren Kate

67% approve of CEO

57% positive business outlook

Zirtual has an employee rating of 3.4 out of 5 stars, based on 171 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zirtual employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

171 reviews
1.0
Feb 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Assistants have freedom. You're on call, but without a deadline -- you have the convenience of deciding when to complete your tasks. You work from home. You have weekends off. There is variety in your work. You talk to a lot of new people due to turn over.

Cons

Turn over is constant. Internal change is constant. The company needs to shift focus to retention and incentives for assistants and clients. Give assistants a raise, because when management fails and clients aren't happy it falls on your shoulders to keep an upbeat working relationship. Management professes a commitment to satisfaction on Zirtual website, but cares more about making money than making sure there are enough assistants to win client satisfaction. Zirtual does not provide enough support or training. Assistants end up taking the heat. It's hard working as an assistant when management won't extend "make-goods" to clients when stuff goes wrong.

5.0
Jul 23, 2014

I love my job and I mean it.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

First off, let me just say that I am that obnoxious person that tells people they love their job and actually means it. I've been setting my own work hours as a freelancer for years now, so joining Zirtual and working from home felt natural to me. I've had such a positive experience with Zirtual so far, from start to present. I made a personal decision/goal to become full-time at Zirtual after one month and I'm glad I did. I've never worked for a company like Zirtual that has such a great culture and people that are enthusiastic about providing an excellent experience to both clients and their employees. The company is also a lot more transparent than other start-ups/companies I've worked for, which I admire and respect as that's not the easiest thing to do. I think this stems from the Execs/Leadership being humble and down-to-earth individuals. The people that work here are from the entire spectrum of backgrounds and personalities but what is more astonishing is everyone's desire to assist one another (personally or work-wise). It makes being a virtual company easier to adapt to because everyone is just friendly and supportive. There are opportunities for growth, it's just a matter of patience while you wait for one to emerge. That doesn't mean you aren't able to work towards advancing, in fact, I worked with leadership to find out where I was on the meter and what areas I could improve/fine-tune. This is one of the most impressive facets of Zirtual. Leadership worked with me on a regular basis to go over the areas of improvements through a series of simulations, readings, and Q&As with them.

Cons

It's a start-up and I'd be lying if I didn't say there were hiccups here and there. Are they issues to write home about and throw a tantrum? Not quite. Change. We've come a long way since I joined and we still have a lot of room for growth. It's never easy to immediately accept change, but I believe it's dependent on your attitude/perspective. I haven't agreed with all changes and not all changes were permanent or great solutions, but we survived and sometimes we saw the trickle effects and sometimes we didn't. There's a lot of tools. It can be a bit nervewracking with the amount of tools/apps that are used but we're starting to phase out tools that are inefficient or cause a lot of stress. We're also working on creating our own tools that are catered to our own needs. Clients. This is more of the people we service. Some of them are just plain rude with their egos. I feel often times people forget that their Zirtual Assistant is a human being with feelings. (Note: don't get me wrong, we also have some phenomenal clients that go above and beyond to show their ZAs they care.)

1.0
Apr 27, 2016

Zirtual? Seriously???

Recommend
CEO approval
Business Outlook

Pros

Work remotely from home. Started with Z in 11/13 as an IC with FLEXIBILITY and fairly decent pay! Escaped, with ALL 9 of my clients, on 12/19/14 and started my own VA company!

Cons

When forced to transition to an "employee" or "lose my job", things went downhill pretty fast. My pay was cut drastically, was forced to work more than 50 hours per week without overtime pay; had to provide and maintain my OWN equipment; yada yada yada. When I realized my income would more than double if I left Z and started my own VA company, I began to plan and put things in motion while still working for Z and kept my mouth shut. I broke one rule but did nothing illegal. I told all of my clients I was leaving 3 weeks before my planned escape. THEY did not want ANOTHER transfer to a new assistant (most of my clients had 2 or 3 assistants before me) so THEY asked me "where are you going"? I did not coerce them away from Z. THEY asked me to take them with me... so I did! One of the best decisions of my life. And Z was furious!! But could do absolutely nothing about it. When I heard the news on August 11, 2015... 400+ employees laid off and thousands of clients without VA's, I was not the least bit surprised. It was only a matter of time and I knew it was coming. You could say I was lucky... luck had nothing to do with it. I was smart... and got out before Z could hurt me any more than they already had.

Viewing 16 - 18 of 171 Reviews

Glassdoor has 213 Zirtual reviews submitted anonymously by Zirtual employees. Read employee reviews and ratings on Glassdoor to decide if Zirtual is right for you.