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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,988 total reviews)
      avatar

      Eric S. Yuan

      76% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,988 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      4.0
      Apr 17, 2026

      good leadership, great team members,

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      it was really good working at Zoom; at the time I was there, leadership was good (my direct experience, though I was aware of other management styles that were non-ideal given the stressful nature of Sales roles), Generally, the teams were amazing; a great pool of smart, passionate, driven and hardworking people - collaborating, learning with and growing was made easier by the vibrant group of people the business hires.

      Cons

      The business was very disruptive at a time where the world needed the solution is offered - and it did this very well. Call it timing, or outright innovation, or both; Zoom is a great solution. and over the last years, have invested a lot in acquisitions- to prevent becoming a commodified tool; that post COVID became more prevalent as organisations were reevaluating their tool stacks from a more sober standpoint- Zoom too had to make a shift from being order-collectors to strategic, proactive sales people; an angle that I am most familiar with and was very excited to grow into. L&D could have been greatly improved - as a new AE and a new part of the business in a difficult time, there wasn't enough given to grow the skills required to as an AE.

      avatar
      Zoom Communications Response
      2mo
      Thank you for sharing such a detailed reflection on your experience. It’s great to hear that you benefited from strong leadership during your time and had the opportunity to work alongside a talented, driven, and collaborative team. That kind of environment can make a meaningful impact on both growth and day-to-day experience. We also appreciate your perspective on how the business evolved post-COVID and the shift in sales approach. Transitions like that can create new opportunities while also requiring additional support. We greatly appreciate your feedback, and thank you again for taking the time to share your thoughtful insights.
      3.0
      Apr 16, 2026

      Great product, mediocre work environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great benefits -Flexible work hours -Some great co-workers

      Cons

      -Routine layoffs -Broken processes that never get fixed -Management that is obsessed with "doing more with less"

      avatar
      Zoom Communications Response
      2mo
      Thank you for sharing your experience. It’s great to hear that you valued the benefits, flexible work hours, and the opportunity to work with strong colleagues during your time at Zoom. We also understand that consistency in processes and organizational changes can significantly impact the overall experience. We appreciate you taking the time to provide your perspective.
      3.0
      Apr 14, 2026

      Meaningful experience with supportive culture amid evolving dynamics

      Seniot software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      My time at Zoom Video Communications was truly meaningful and enriching. The organization cultivated a collaborative and supportive culture, with a friendly environment that made it easy to connect with colleagues across teams. I particularly appreciated the accessibility of senior leadership, which helped foster transparency, open communication, and a strong sense of community.

      Cons

      As the company evolved and brought in talent from organizations such as Cisco and VMware, there were natural shifts in team dynamics and ways of working. With growth and change often come new perspectives and challenges, and this period was no exception. While it required some adjustment, it also highlighted how organizations continuously adapt as they scale.

      avatar
      Zoom Communications Response
      2mo
      Thank you for sharing such a thoughtful reflection on your time at Zoom. It’s great to hear that you found the experience meaningful and appreciated the collaborative, supportive culture, along with the accessibility of leadership and strong sense of community. We also recognize that as organizations grow and bring in new perspectives, team dynamics and ways of working naturally evolve. Your perspective highlights how periods of change can bring both challenges and opportunities for adaptation. We appreciate you taking the time to share your experience and wish you all the best moving forward.
      Viewing 22 - 24 of 1,988 Reviews
      Related searches: Zoom Communications jobs | Zoom Communications salaries | Zoom Communications benefits | Zoom Communications interviews | Zoom Communications conversations
      ReviewsZoom Communications reviews

      Glassdoor has 2,184 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.