The CEO was one of the most unstable individuals I have ever met. He created complete chaos in the company. He changed his mind on almost a daily basis, making people work hard on projects only to drop them, change direction and then 'fire' people because they weren't living up to his whims and changing expectations. From the outside he receives recognition by people and groups that only see the glossy exterior of ZoomCare, with more pretty clinics, more jobs for the city of Portland, but these people need to talk to those on the interior. What they will find there is a complete mess: a culture of fear with a CEO who micromanages everything, if you don't follow his exact way you will be kicked to the curb with absolutely no regrets; hiring people with no healthcare experience to manage clinicians and do it very poorly; people quitting or getting fired all the time (someone needs to publish ZoomCare's employee turnover rates!) and near constant use of the words "profit" and "gross profit" at the expense of everything else, including clinical quality. A few months before I left the President and Vice-President of the Zoom Health Plan both quit. Who is running the ZoomCare health plan now? No one with any health plan experience I suspect! Very scary for anyone thinking about becoming a new member.
