Pros
Working at ZoomCare has been a great learning experience! You are trained on being a receptionist, phlebotomist, lab tech, and a clinic manager. In general, I really enjoyed what I did every day. Most patients are very thankful for your help! I would recommend to a friend ONLY for the experience and as a stepping stone for new grads. Almost everyone working at ZoomCare is AWESOME! Providers and associates are all super friendly and willing to help. That being said, I've never worked at HQ so I can't speak on them. The schedule is great if you get the first half of the week shift. I've also never had PTO requests denied.
Cons
Since there are many responsibilities as an associate, it can be a very long day. You are expected to come to the front within 5 seconds if a patient walks in. On busy days, it can be near impossible to sit down and eat lunch or take a break. This can be very tough because if the provider comes out of the room, you also have to do what ever labs or assistance they need. I can't believe that this hasn't been mentioned on here, but the uniform for the associates is down right awful. The shirts are not flattering and never fit right. I wish we could wear scrubs and actually look like a respectable healthcare professional. We'd look 100 times better and be much more comfortable. Little regard for your comfort. All you get to sit in is a crappy stool. Most associates complain of back pain. This has been brought up to management many times, but nothing has been done. A simple solution would be to give us chairs with back support (like the providers get)! For me, the health care plan was fine, but if you aren't a young and healthy person or have a family the benefits SUCK! Very high out of pocket max and nothing outside of ZoomCare is covered. Sucks especially if you live in Seattle where ZoomCare only has the primary care offices. The company cherry-picks its patients. We refuse to see anyone with Medicare or Medicaid, automatically throwing out any low-income or old patients. Patients also have to settle their balance with us the day of the appointment; we do almost no billing later. This makes for hard conversations with patients with high deductible plans as they are often upset that they have to spend $150+ to be seen and they must pay that day. Management gives you feedback often which is tough to take seriously when your manager probably couldn't make it through a shift at a busy clinic. Pay during your first year is way below what other companies will offer you. They say that this is because they invest so much in your training. Not sure how true this is, but I think for the amount of work and responsibilities we have, starting salary should be $18 an hour.