There are some pretty apparent problems at Zoomcare that any ZA (Zoom associate) or ZP (Zoom provider) working in the clinics will all agree on. One of those gross issues is our lack of PTO, we get a laughable amount of PTO as a ZA which accounts to almost nothing if you have to take a sick day here or there. And if you are some how able to hang onto the PTO you earn (.04 hours/per hour worked.....) then you have to have the presence of mind to request it off at least 9 months in advanced even though it will probably get denied because we have a single person at a company of 500 who decides who gets PTO approved or denied. This forces many employees to always call out sick if we want to do something on a day off that we didn't have months in advance to prepare for, ridiculous. We also don't get paid holidays which makes everyone pretty upset.
Another one huge problem is the inefficient, or lack of, communication in and around this company. One often gets a feeling that the left hand doesn't talk to the right hand, and things often slip through the cracks and are only noticed when it's too late. For instance sometimes providers will call out for some reason yet none of the ZA's who open the clinic are notified so they are left sitting around with patients waiting for a provider to show up (this is rare but has happened a few times in the last months). This is just just an example, but it speaks to a larger issue that goes on and can make things pretty frustrating at times.
