ZoomCare reviews

The CEO was one of the most unstable individuals I have ever met. He created complete chaos in the company. He changed his mind on almost a daily basis, making people work hard on projects only to drop them, change direction and then 'fire' people because they weren't living up to his whims and changing expectations. From the outside he receives recognition by people and groups that only see the glossy exterior of ZoomCare, with more pretty clinics, more jobs for the city of Portland, but these people need to talk to those on the interior. What they will find there is a complete mess: a culture of fear with a CEO who micromanages everything, if you don't follow his exact way you will be kicked to the curb with absolutely no regrets; hiring people with no healthcare experience to manage clinicians and do it very poorly; people quitting or getting fired all the time (someone needs to publish ZoomCare's employee turnover rates!) and near constant use of the words "profit" and "gross profit" at the expense of everything else, including clinical quality. A few months before I left the President and Vice-President of the Zoom Health Plan both quit. Who is running the ZoomCare health plan now? No one with any health plan experience I suspect! Very scary for anyone thinking about becoming a new member.

Every month I've been a little more shocked at the number of people leaving Zoom, all the way from the CFO to medical management to front line associates. I've wondered more and more about how this company can say they care about their employees with a straight face. It is obvious to me that they don't. The treatment of employees is very bad, as described in all other reviews. If you read the NYTs article on Amazon's bruising and addictive workplace and thought, "that sounds like a nice place to work" this might be the right place for you. Otherwise, run. Teams work around the clock to achieve milestones, only to be asked for more work and the results aren't good enough. After a while you learn that the results are NEVER good enough, and Zoom will just string you along to squeeze the most work out of you until you are fired or decide to quit. This is not a place where you can expect to build a career, and there is no compelling reason to stay. Learn and burn is pretty accurate. I don't know how the leadership team expects to achieve such high goals with turnover this bad. It's a constant cycle of putting people in impossible situations, firing them or restructuring their roles due to "underperformance" then hiring new people who aren't acclimated to how things work here so it slows the rest of us down as they get up to speed. We all watch new people come in, excited by the opportunity to change healthcare. Then we watch the light slowly burn out of them as they get pummeled in weekly meetings. Zoom is so focused on growth that it's failed to build any real infrastructure. They try to sell this as "innovative" and it's fun and exciting at first but after a while you realize it's just not sustainable. For some things in life, there is no good excuse. There is no 'good' excuse for not taking care of employees who work hard for you. Other companies, smarter companies realize that you have to SHOW employees that they are appreciated, not just talk about it. It's really simple - employees who feel appreciated will take on the world for their employers. They will tell people what a great company they work for. They will show their appreciation by working even harder.