ZoomCare reviews

If it wasn’t for the high salary, more of the Zoom employees would leave this company, and many are already doing so. So much so that they have to close down multiple clinics daily. Those of us who step up and volunteer to keep clinics open are never rewarded or even praised for that act. Unless you have a slow day, clinic days are a nightmare. You have to see every patient in 15 minutes and often will have 7-9 in a row without any breaks. You are excepted to stay on time (that’s why we’re called Zoom). If you fall behind, patients will be upset with you as they are used to being taken back at their appt time. Management will also get on you about your timeliness at your monthly meetings. So over time the constant stress of trying to deliver quality, safe care on time all day long for 25 patients will begin to eat away at you. The only way to get any sort of break is to ask a group of young, nonmedical employees who are stationed at headquarters for a break publicly in a Chat room. It’s insulting to say the least. We have all complained about it so many times, but management refuses to get rid of them as they want to control us and keep us profitable and from abusing breaks. Employees have directly heard the leader of this group say “our job is to keep the providers in line”. Pretty horrible. You will be expected as a provider to room your patients, take their vitals, clean the room after, do an exam and make a diagnosis/plan of care all in 15 min. If a patient ever writes a bad review about you (because they felt rushed, etc) you will be chastised by management for this. They will always side with the patient and never see your side or the strain on you. That is because management has no medical experience. Most come from retail. They do not care about you even though they pretend to. But their real concerns are so obvious and they will quietly push you to see more and more patients. Profit is everything here. They only want to look good to investors. They have even gone so far as to ask people (mostly female employees) to change their appearance when investors are on site so that the company looks better. Clear discriminatation. There are some providers who are “closely tied” to upper management and get obvious preferential treatment. They think that we don’t notice but we see it and think it’s inappropriate and makes for a hostile work environment. Overall you will be burned out if you work here in less than a year.

Management does not care about Zoom+Associates. DOES NOT CARE Zoom+Associates check patients in, check patients out, draw blood, process in house labs, send out labs at the end of the day for Zoom+Lab and Labcorp, dispense medication, stock the exam rooms, stock inventory, order inventory, clean up the clinic, etc etc etc. TOO MUCH for one person. Zoom+Associates have to do end of month counts (count every single medical supply in the clinic AND count every single medication bottle. How is that possible to do when you have patients back to back every 15 minutes?! Terrible with benefits (about 3 hours of pto every paycheck) When requesting a day off, only TWO Zoom+Associates are allowed to take the day off. Including holidays like thanksgiving and christmas. Whoever requests a day off first, they get the day off. Doesn't matter how long you have been with Zoom+Associate No matter how long you are with Zoom+, they will treat you with no respect