If you are looking for a collaborative environment that values clear, concise communication, this is not it.
You will be likely micromanaged by an undereducated individual who will tell you how to do a job in which said individual has no experience. This same individual will reprimand you for doing as he/she does daily,. They will immediately do this after treating you like a third grader reading company policy aloud in "class."
Management truly seems to be duplicitous and two-faced, but it also seems that there is a massive failure in communication between upper and middle management. I think this breakdown is a significant contributor to many issues.
Constantly moving goal posts, of which you will only be notified after the change.
There is absolutely no flexibility in appointment length. Not all patients and complaints are alike, yet you will be expected to see every patient and complete your documentation in fifteen minutes or less, while measuring your own vitals and performing your own splints. They may verbally state that this is not the case, but your performance reviews will indicate otherwise. Though appointments are required, it is expected that all walk-in patients be accommodated, even if it means you must stay an hour late (or more) without pay.
Work-life balance? You will definitely work more than the 34 hours per week advertised and you will be earning every cent.
Current bonus system is impossible for most providers and the ability to meet the requirements is totally out of providers' control.
There is poor coordination of clinical staff and support staff. Clinic staff are often thrown under the bus by promises made to patients by customer service (phone) staff.
"Quality issues" require an extra report that you probably don't have time to complete. Zoom will assume (until proven otherwise) that the problem has to do with the employee, not the company or process. This leads to two dozen providers in 3-4 years across two clinics. It is Zoom's position that all those providers simply could not handle the volume at those sites, despite a work history indicating otherwise.
Employee turnover is crazy high. An employee with two years' tenure is an "old timer."
Workflow can be problematic as some sites will see 20-ish or more patients per day, while another will see under ten for the same ten-hour period. Thankfully, providers are typically great about supporting one another. That said, callers will often be directed to these busier clinics instead of acknowledging that it might be easier/faster to be seen at a clinic a short distance away from that site and encouraging them to go there.
Assistants are not paid nearly enough or given the respect they deserve by the company. They are thrown in the deep end without adequate training, causing stress for them, for providers, and for patients.
Assistants DO NOT HAVE A TRUE LUNCH BREAK.
While formerly providers and assistants had local control of scheduling and breaks in work flow, this is no longer the case. "Mother may I" permission is required from overwatch.
CME requires mandatory, in-person attendance on your day off. Despite the fact that half the company does this via video feed (that may or may not work), you will not be permitted to remote in from home to comply with requirement. Training is not based on any deficiencies you may need to improve, but rather are what the company wants to push. Recent training covered splinting, which most techs perform at a much higher level with minimal direction.
At this point in time, there are three providers who have provided notice and are waiting to leave, yet the company continues to open sites they don't yet have the staff to support. The company is currently embroiled in a lawsuit with the State of Oregon and is under investigation.
There is absolutely no clinic security beyond a "panic button" and overnight alarm system.
