Pros
Great Model - Simple, easy to use, convenient Great People - Some of my favorite co-workers of any company I've worked for!
Cons
Terrible management - the executives have made a lot of bad business decisions, resulting in a state AND federal investigation (for different things), and the owners looking to sell the company before they go bankrupt. Managers always talk about getting to "cash-flow break even," meaning that after 11 years Zoom is still using investment money to keep the lights on. It also means the clinic staff is under intense pressure to see more patients in a day in a shorter amount of time, code higher, sell more meds and make people come back to clinic to pay another visit fee to go over things that could be handled over the phone or through email (simple lab results, for example). In the last 6 months, they have cut provider pay (specifically ND's by 25%, after hiring them on at a contracted rate), and they have let an untold number of employees go from headquarters (I've heard up to 50% of headquarter staff has been let go this year).