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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      74% would recommend to a friend

      (2,183 total reviews)
      avatar

      Henry Schuck

      79% approve of CEO

      67% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Senior management

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Apr 8, 2024

      Toxic workplace in MM

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great compensation - both base and commission Market leader for product Upward mobility

      Cons

      Unfortunately in the last 90 days, leadership has become laser focused on certain activity goals, and mid level management has turned this into new policies that are not conducive to a positive, great place to work. Our unlimited PTO policy has not been changed, but HR has told our managers that individuals can not take more than 20 days of PTO (including sick time). Not only do they not have to pay you out on accrued sick time, now they are limiting the time off (and this doesn’t include blackout dates for EOQ and the holiday season). Not sure why we have unlimited PTO, but then are getting rejected on requests bc we “took too many days”. I would understand if you were on a performance plan or close, not if you are considered a top performer. There has always been some level of micro-management, but the latest set of initiatives and policies feel as though they are watching your every move. It does not feel like there is any level of trust, even with high performers who are at the top of the leaderboards and should have earned the trust. Many of us are unhappy, and looking for new roles, which is truly unfortunate because when there is not as much micro-management, this truly is a great place to work. I hope my review will force some action from management to take a look at the micro management happening, making mid market R&G a toxic place to work.

      avatar
      ZoomInfo Response
      2y
      Thank you for taking the time to share your feedback. We're glad to hear that you've found aspects of your experience at ZoomInfo, such as compensation and opportunities for advancement, to be positive. However, we're concerned to learn about your experience with recent changes and the impact they've had on your perception of our workplace culture. In terms of our PTO policy, it covers Flexible Time Off (FTO), Paid Time-Off (PTO), Paid Sick Leave. You should be giving adequate advance notice to take FTO in accordance to our guidelines. Accrued paid sick leave in excess of 40 hours will not roll over into the next calendar year and unused paid sick time will not be paid out at the end of employment with the company which is the standard. Additionally, Great things are happening at ZI! It’s been an incredible journey since we went public in 2020, in the middle of a pandemic. And as you know. in about a month, we are launching a new AI-powered GTM game changer, ZoomInfo Copilot, that will make every seller the best seller. Our teams are laser-focused on first and foremost delivering a great product and then making sure that our Go-to-Market teams are armed with the right talk tracks, the right decks, the right accounts, and the right pricing and packaging to really accelerate our growth rates. Everyone is a part of this project - no matter what role you are in - and this is the future for us. Thank you again. Your input is invaluable as we work towards creating a better experience for all our employees.
      1.0
      Jul 10, 2023

      High Turnover Sweatshop

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Household name and overtime possibilities.

      Cons

      Sweat shop atmosphere as soon as you’re hired. You are put against coworkers who are favorited with Ring Central so they can achieve any sales goals. Only thing is that a handful of people get ring central and they make it a secret who does but compares everyone to them. It’s like playing baseball and some people are on steroids and get praised for it. Very buddy, buddy, good ol boys club vibes there. Daily camera on Zoom meetings at 8am that are mandatory. Management can be as clueless as you are because they were thrusted in the position based off constant layoffs. They make you come into the office to make calls all day on a lid sales floor because they claim it’s more productive than being at home. There’s no longevity there, just a ok job for coming out of college. They want to you get 50 completed meetings a month no matter what or you’re fired. The only real good part of the job was working OT at your leisure and some snacks on site. The CEO mad an announcement saying we were going to come in the office three days a week max and an hour later the VP made another announcement saying it will be a mandatory four day work week in office. This place is a joke.

      avatar
      ZoomInfo Response
      2y
      Thanks for sharing your experience as an employee of our Sales org. Our culture is fast-paced and yes it’s demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. For the Sales team in particular, we’ve instituted end-of-quarter no-internal-meetings week to help our employees balance their workload. And recently instituted two 2.5-hour no-meetings blocks per week company-wide. And we are constantly evaluating the organization, ensuring that we have the right people in the right roles to drive our long-term growth and success. With many new managers on board, we offer targeted learning programs for our managers to continue to grow their skills in giving feedback and coaching. Our VPs are allowed to adjust expectations at their discretion and we outlined very clearly our return to office expectation for SDRs stating they will be in the office 4 days a week in September. Sorry ZI wasn’t a fit and we wish you all the best.
      1.0
      Sep 28, 2021

      Toxic Place to Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are smart and kind colleagues, my pay was at market rate, and they have a good tech stack

      Cons

      - Work/life balance doesn't exist: I worked 80-100 hours per week despite actively working with my manager and VP on prioritizing asks from other cross-functional teams. Unlimited PTO looks good on paper, but there are black out periods (in December 2020, sales and marketing weren't allowed to take time off) and unmovable deadlines meant I had to over-work on other days, negating any time I took off. - Poor executive leadership: The executive team isn't well aligned, they had unrealistic deadlines, and they yell and berate you in front of others. - High churn of amazing people: I saw great people get burned out, snap, or could not justify sustaining their way of work at ZoomInfo in the long-term because of the toxic environment created by the above two points. - Healthcare benefits are poor: For the Greater Boston area, coverage was so terrible that I switched to my husband's health insurance.

      avatar
      ZoomInfo Response
      4y
      Thank you for taking the time to leave this review. I never like to hear that an employee left ZoomInfo on bad terms. With regard to your work/life balance, 80-100 hours is not typical of ZoomInfo and I am sorry that was your experience. I also want to be clear that we absolutely do not tolerate bullying or harassment of any kind. If you would like to reach out to discuss what you experienced, I would be more than happy to speak with you personally. I would like to address your points about turnover and healthcare coverage as well. The talent ecosystem of mid- to large-sized SaaS companies, as well as the current economy and job market, means that hiring is extremely fast-paced and competitive, and can lead to a perception of churn. However, I’m happy to report that our turnover is actually below the industry benchmark. And although our benefits offerings are already great for our industry, we are making incremental improvements every single year. We keep extremely close tabs on the types of coverages our employees need for themselves and their families, as evidenced by our expanded Vision, Dental, and EPO healthcare plan options for this year – with even more improvements on the way for 2022! Thank you again for taking the time to leave your thoughts. – Alyssa Lahar, Chief Human Resources Officer
      Viewing 28 - 30 of 2,183 Reviews
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      Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.