ZoomInfo reviews

3.8

73% would recommend to a friend

(2,208 total reviews)
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Henry Schuck

77% approve of CEO

63% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,208 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Feb 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Fast-moving, opportunity to grow, engaged teams

Cons

Poor communication and low paying

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ZoomInfo Response
5y
Thanks for your feedback. We’re glad to hear that you’re enjoying your team at ZoomInfo. We are proud to have a culture that encourages and rewards teamwork. We strive to provide abundant growth opportunities for our employees to be able to find their perfect fit. As you know, we have grown rapidly over the past year and have experienced some challenges with communication as a result. We’re currently rolling out programs to help improve communication issues as we know this is important to our employees. If you have any additional feedback, please feel free to reach out to us at HRfeedback@zoominfo.com. -Paige, Employee Experience
1.0
Jan 28, 2021

Beware! ZoomInfo is a modern-day slave shop

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting Product, Ambitious CEO, Option to choose between a Mac and PC

Cons

Ever dreamt of toxic managers who are on your case 24x7? Want to work around the clock and still be belittled? Eager to work on 15-16 hour days on average? Look no further. ZoomInfo, the modern day slave shop is here to save the day. With disrespectful management that is looking to score points with their bosses at the expense of making you work nonstop, the Marketing and GTM teams at ZoomInfo are bringing back slavery back to corporate America that Lincoln and MLK raised their voice against. The team has undergone several layoffs without a solid reason (racism, favoritism is rampant) and management has later covered up to avoid the team morale to fall. However, most of my colleagues are actively looking for new jobs to escape the horrendous work culture. Do yourself a favor and don't even bother entertaining this company. It will be the biggest mistake of your career. Note: This is an honest account of my time at ZoomInfo. My review may or may not attract HR attention, but if it does, please ignore. Truth hurts. Really.

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ZoomInfo Response
5y
Thank you for taking the time to provide feedback. We are saddened to hear about your poor experience with us. At ZoomInfo, one of our core values is “Define New Possibles.” This means we work hard and we work fast, pushing past the limits that caused other companies to stall out. Having said that, “One Team One Dream” is also one of our core values, which means we support each other and treat our colleagues with respect. While we do not believe your opinion reflects that of the majority of our employee community, we take this feedback very seriously and will continue to work diligently to improve. At ZoomInfo, we categorically reject racism and hate; it has no place here. We have robust Diversity, Equity and Inclusion programs, including an active Employee Resource Group network, to ensure all our employees are heard, supported and included. If you have any additional perspectives you’d like to share with us, please feel free to reach out to HRfeedback@zoominfo.com. We wish you success in your future endeavors.
1.0
Jan 27, 2021
Recommend
CEO approval
Business Outlook

Pros

If you like being bullied by your managers, lying to people over the phone while working 12+ hour days with no extra compensation, and selling people's personal contact information to strangers then this is the job for you!

Cons

I'd heard nothing but awful things about ZoomInfo from former coworkers but I took this job out of sheer necessity. I regret every minute of it. Everything I'd heard about the inept management, racist/homophobic culture, and toxic frat house vibe of the business was horribly true. On my first week I witnessed a manager tell my coworker that "lunch is for losers" (not sarcastically) when she requested to take a lunch break. The "lunch/breaks are for losers" phrase was commonly said over Slack by many other managers, so... the idea of work-life balance is non-existent. Sales employees are REQUIRED to work over national holidays like Thanksgiving and Christmas (for no additional pay) simply because management says so. On the subject of management, there are a handful of people in leadership positions who openly mock, shame, belittle, and bully employees for their own pleasure. This behavior is not only accepted by other managers, it is encouraged and celebrated as being "tough love". Company rules are constantly changing but never properly articulated to the employees, which creates a constant state of chaos and disarray. Worst of all, there is NO JOB SECURITY. ZoomInfo churns on a vicious cycle of working Sales employees to the bone, getting them to the point of promotion, and then firing them so they can do the same thing to a new sales staff every 6 months. Employees are disposable and it's despicable. Do not believe any positive review you read on here - they are all phony, orchestrated by the HR department to drown out the noise of truthful reviews like these. While I was working there I was asked to submit a 5 star review on here to "help build company clout" and I refused because I could not in good conscious say something positive about this business. This is a horrible soul sucking job run by terrible people - do not work here unless your only other option is to beg for money on the street. That actually might be less demeaning than being an employee at ZoomInfo.

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ZoomInfo Response
5y
Thank you for taking the time to leave feedback. We take these allegations very seriously, and we have looked into the situation you described regarding lunch breaks. The management that was creating such a culture has been spoken to and has gone through additional training. Racism, homophobia, bullying and harassment are not tolerated at ZoomInfo and do not reflect our core values. The workplace environment you described is troubling to us, and we would like to know more about your experience. Please reach out to us at HRfeedback@zoominfo.com if you would be willing to speak with us. Thank you and we wish you success in your future endeavors. *Note: employees are not required to work on Thanksgiving, but some Sales and Customer Support employees have the option to work that day if they wish. All employees have Christmas Day off. -Paige, Employee Experience
Viewing 1825 - 1827 of 2,208 Reviews

Glassdoor has 2,256 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.