1y
Thank you for sharing your feedback — it’s valuable to us as we continue to build on strengthening our culture as scale.
To clarify, our annual business priorities are set and communicated between Q4 and Q1. It did not change in 2024. However, much like the flexibility we offer our customers to adapt to changing markets, evolving customer needs, and their own growth, we also pivot in how we achieve those goals to make sure that we’re staying competitive and aligned with the needs of our business.
On transparency, we make it a priority to share the full picture — the good, the bad, and even the ugly — through monthly updates on our financials, products, and operations. Beyond simply communicating these updates, we’re committed to creating opportunities for employees to share their questions, concerns, and feedback. Whether it’s through our monthly All Hands AMAs, bi-weekly anonymous surveys, or other channels, your voice matters in shaping how we move forward. In fact, we’ve made several adaptations to how we communicate our updates based on commercetooler’s feedback.
Ultimately, we’re sorry to hear that your experience didn’t reflect the flexibility and transparency we aim for. Your feedback helps us understand where we can do better, and we appreciate you taking the time to share it. We wish you the very best in your next chapter.
