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      commercetools

      Engaged Employer

      commercetools reviews

      2.6

      30% would recommend to a friend

      (207 total reviews)
      avatar

      Doug McNary

      14% approve of CEO

      24% positive business outlook

      Ratings by category

      3.0

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Diversity & inclusion

      2.5

      Career opportunities

      2.4

      Culture & values

      2.3

      Senior management

      commercetools has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      207 reviews
      1.0
      Jan 6, 2026

      Core talent is leaving very quickly

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None anymore. The company "appears" to be in a very desperate rush to sell the company and make shareholders liquid.

      Cons

      Almost all core team members with long tenure have left the company, with departures increasing sharply in recent months. Anyone considering working for the company or relying on its software should take this into account.

      avatar
      commercetools Response
      5mo
      Thank you for sharing your perspective so candidly. We understand how unsettling periods of transition can feel, especially for people who invested years of their work and energy into the company. We want to be clear that commercetools is focused on building and growing the business for the long term. The changes made over the past year were driven by where our customers and the market are headed, and by the work required to strengthen the company’s foundation for continued growth. We also recognize that this direction, and the pace of change that came with it, won’t be right for everyone. It’s clear from your experience that this environment was no longer the right fit for you, and we respect that. We appreciate you taking the time to share this feedback. While difficult to read, it’s important for us to hear and helps inform how we reflect on the impact of our decisions on the people behind the work.
      1.0
      Jan 2, 2026

      Any review above 1 star is not relevant anymore

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People within individual teams are really trying their best, now all in fear of being fired within seconds at no notice.

      Cons

      TL;DR someone was told "we had to fire someone" during Christmas layoffs after people asked specific reasons! Where to start? Massive Layoffs? Extremely Toxic C-Level? Unempathetic PeopleOps? Misinformation about severance? Aggressive benefit removal? I saw this company being built by hardworking people in 5-6 years, the same people who are now being thrown away no notice like some trash on the street. If you're not unemployed and aren't barely surviving, PLEASE look elsewhere.

      avatar
      commercetools Response
      5mo
      We recognize how painful it is to see a company you helped build go through difficult transitions, and we don’t take feedback like this lightly especially from someone who spent many years here. Workforce changes are among the hardest decisions any leadership team makes, and they are never about dismissing the contributions or dedication of the people affected. They are driven by where the business needs to focus for the long term, not by individual performance or arbitrary actions. Every impacted employee was informed directly and treated with care, and we worked to provide support regardless of local requirements. We also want to be clear that fear or uncertainty is not the culture we aim to create. We know that periods like this can understandably create anxiety, and that’s on us to address through clearer communication, better context around decisions, and continued investment in the teams and work that matter most. It’s fair for people to feel differently about where the company is today, and we respect that not everyone will agree with the direction we’re taking. What hasn’t changed is our belief in the people doing the work — their skill, integrity, and commitment are the foundation of this company, and we remain focused on building a place where that work has meaning and a future. We appreciate you taking the time to share your experience and wish you well in what comes next.
      1.0
      Jan 13, 2026

      Organizational Chaos Masked by Corporate Responses

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some talented individual contributors trying their best. The product has decent market positioning in theory.

      Cons

      CEO Micromanagement & Fear Culture: ∙ the new CEO and board member micromanages and acts like a tyrant, staying on top of operational details instead of focusing on strategic direction. No trust on teams and their capacity, experience and expertise to deliver on results. ∙ Creates a culture of fear where people are afraid to make decisions or take initiative ∙ Employees walk on eggshells rather than innovating or taking ownership ∙ Second-guessing and bottlenecks at the top prevent teams from executing effectively ∙ “This is not a ‘lifestyle’ company. It’s about winning” - but at what cost to employee wellbeing? Culture & Management Problems: ∙ The corporate responses to negative reviews are lots of buzzwords, zero accountability. ∙ No psychological safety to challenge bad decisions or raise The Reality: This place “feels soulless” as one reviewer wrote. Between the micromanagement from the top and the constant fear of layoffs, talented people can’t do their jobs effectively. The gap between what leadership claims and what employees experience daily is massive. If you’re looking for stability, strategic clarity, autonomy to do your work, or a company that values its people - keep looking. Financial Instability: ∙ Layoffs and continuing changes in strategy create constant anxiety ∙ Business outlook rated poorly by employees ∙ Cost-cutting measures that feel arbitrary and damage

      avatar
      commercetools Response
      5mo
      We recognize how difficult periods of transition can feel, especially for those who have invested several years here. It’s clear this experience was frustrating, and we don’t want to dismiss that. We do appreciate the acknowledgment of the talented people at commercetools and the strength of our product’s position in the market. That work, and the people behind it, are the reason we continue to play a leading role as the industry moves toward more flexible, enterprise-grade commerce models. Leadership transitions are rarely easy. A new CEO brings different expectations, operating rhythms, and a sharper focus on execution and accountability. For some, that clarity and pace creates momentum. For others, it can feel uncomfortable or restrictive. We understand that the way we work today will not be the right fit for everyone, and that tension is real. We also want to clarify the concern around financial instability. While we have had to make difficult decisions in response to market shifts and evolving customer needs, commercetools is in a stable financial position. We met the majority of our financial goals and targets in 2025, and recent changes were driven by long-term strategic alignment rather than short-term financial distress. Feedback like this is taken seriously, even when we don’t fully align on the conclusions. We continue to reflect on how we lead, how we communicate change, and how we support teams through periods of transition, while staying focused on building a durable company for the future.
      Viewing 61 - 63 of 207 Reviews
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      Reviewscommercetools reviews

      Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.