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      commercetools

      Engaged Employer

      commercetools reviews

      2.6

      30% would recommend to a friend

      (207 total reviews)
      avatar

      Doug McNary

      14% approve of CEO

      24% positive business outlook

      Ratings by category

      3.0

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Diversity & inclusion

      2.5

      Career opportunities

      2.4

      Culture & values

      2.3

      Senior management

      commercetools has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      207 reviews
      1.0
      Mar 10, 2025

      Silent layoffs without Severance pay

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a nice company to work for, and people genuinely loved working there. But from the past years the whole situations changed....

      Cons

      I had a good time working at the company, but unfortunately, it has been losing its reputation due to internal discrimination among employees. They are adopting a US-style work culture, which has led to abrupt contract terminations for EU colleagues without any prior notice. Even worse, some employees have faced silent terminations without receiving any severance pay. Additionally, the higher management often puts excessive pressure on employees to complete work at an unrealistic pace, without proper planning or defined timeframes. It’s disheartening to see a company disregard employee trust, dedication, and labor in such an unfair and chaotic manner.

      avatar
      commercetools Response
      1y
      We want to be very clear: The claim that commercetools conducted "silent layoffs" without severance pay is unequivocally false. Not only would this be illegal in Germany, but it is also entirely against our values as a company. We acknowledge that we recently underwent restructuring — an incredibly difficult but necessary decision to align with market realities. There is no one way to approach this process in a global company that will satisfy everyone, but we made sure to provide severance packages that exceeded industry norms. Additionally, we gave all remaining employees an extra day off to process the changes before collaboratively reassessing priorities and workloads. We empathize with those impacted and understand the emotions surrounding such transitions. However, transparency must be met with honesty. commercetools remains committed to treating employees with fairness and respect, even in challenging times.
      1.0
      Jun 5, 2024

      Avoid if you can

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing that I can think of, only some nice colleagues

      Cons

      Toxic workplace with horrible culture and management. I never felt valued, respected, listened or empowered as a young and woman professional.

      avatar
      commercetools Response
      1y
      We're deeply sorry to hear that you felt undervalued and disrespected during your time at commercetools. This is not the environment we aim to create, nor does it reflect our company values! As you know, one of our core values is to Cultivate Belonging. We are committed to curiosity, understanding diverse experiences, and making positive impacts through inclusion. We’d like to hear more about your experiences where this value was not exemplified. Would you be willing to provide more detailed feedback through our anonymous internal feedback channel linked below? This will help us understand your experience better and take meaningful action to address these issues. https://docs.google.com/forms/d/e/1FAIpQLSccEMSB-pWRZA5wL3IyvB-JY8bnyAi2RxJ9HqMpnq7EcKX2wg/viewform
      3.0
      Jul 12, 2017

      Software Engineer

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work-Life Balance. Acceptable salary.

      Cons

      Relationship between development and business leaders is bad. No good management of projects. Some people are not so friendly. Study on your own: Very minimal training available.

      avatar
      commercetools Response
      8y
      Thank you very much for taking the time to provide this feedback. As a growing company that wants to keep our team happy, we value feedback like this in order to improve the way we operate. We do take it seriously. Please consider bringing your specific ideas, training needs and concerns to your manager so they can work to improve your experience. It is important to us that you feel you have all of the tools you need in order to succeed in your role and grow with the company. We very much appreciate all that our developers do for the company and we want to make sure that you feel how valuable you are to the team.
      Viewing 88 - 90 of 207 Reviews
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      Reviewscommercetools reviews

      Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.