commercetools reviews

2.6

30% would recommend to a friend

(207 total reviews)
avatar

Doug McNary

14% approve of CEO

25% positive business outlook

commercetools has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

207 reviews
3.0
Feb 7, 2026

Season of change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product and nice people

Cons

Too many changes too soon

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commercetools Response
4mo
Thank you for sharing this perspective! We appreciate the callout on our product and the people behind it. We also hear the feedback around the pace of change. This has been a period of real transition, and we know that moving quickly can feel overwhelming at times. Our focus is on making sure these changes are purposeful, better communicated, and grounded in where our customers and the market are headed. We appreciate your candor and your continued engagement as we work through this chapter together.
1.0
Feb 5, 2026

Too unstable, false promises

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generous parental leave for new parents

Cons

Dissatisfied employees, large number of unexpected layoffs. They make false promises.

avatar
commercetools Response
4mo
Periods of change can feel deeply unsettling, especially when they involve workforce decisions, and we understand why that can lead to frustration and loss of trust. We do want to clarify that, over the course of our history, commercetools has had three workforce reductions, two of which occurred last year as we adjusted our direction to better align with evolving customer needs. While these decisions are never easy or taken lightly, they were not made casually or frequently. We appreciate you calling out our parental leave offering, and we recognize that moments of instability can overshadow the positives. Thank you for sharing your perspective, and we wish you the best in what comes next!
1.0
Feb 4, 2026

Avoid at all costs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It used to be a fine place to work but that was some years ago now and it’s taken such a nosedive it’s almost unrecognisable.

Cons

Toxic workplace culture. Many people suffering with work-related stress & no support given to those folks. The worst CEO bar none I’ve ever encountered (I have 30+ years professional experience in tech.) C Level and leadership who do not care about their teams inc. those folks who work in the People department. People are reduced to a number on a spreadsheet. No human approach taken these days. Regular layoffs. The company lacks stability and is no longer a serious outfit. No respect for boundaries or balance. Employees are expected to work around the clock with little time for family or personal interests. Continuous withdrawal of company benefits, sometimes without even notifying the employees. Nobody wants to be there anymore but in a poor economic climate people need a pay check.

avatar
commercetools Response
4mo
We’re sorry to hear how strongly this experience landed for you, especially after spending many years at the company. It’s never easy to see a place you once cared about change in ways that feel misaligned with what you valued. We want to clarify a few points while still respecting your perspective. Over the past year, we made adjustments to only one benefit, and we agree that the communication around that change could have been handled better. That feedback is fair, and we’ve taken it seriously. Along with this adjustment, we also introduced vital new benefits in our core locations in 2025. We also want to be clear that working “around the clock” is not an expectation we set. As a global company, collaboration across time zones is part of the reality, but boundaries and balance matter to us. When concerns like this are raised, we want the opportunity to address them directly. Like many companies in the tech industry, we made difficult workforce decisions in 2025 as we aligned more closely with evolving customer needs. These decisions were about direction, not financial instability, and not a reflection of the commitment or effort of our teams. Supporting employee wellbeing remains important to us, and we offer resources to help with both personal and professional stress. We offer a Global Employee Assistance Program (EAP) that provides mental health resources and support to every employee, wherever they are. Through our partnership with OpenUp, employees can access confidential 1:1 sessions with licensed psychologists, mental health check-ins, and practical tools to support wellbeing, resilience, and everyday life challenges. We offer other top of the market benefits like our extraordinary parental leave program, personal learning budget, and other location-specific benefits. We appreciate you sharing your experience and wish you the best moving forward.
Viewing 10 - 12 of 207 Reviews

Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.